topic Re: Stolen Package Footage in Security

Stolen Package Footage

uwa223 — Fri, 05 Jan 2024 01:07:41 GMT

Yesterday morning an important package was delivered to my house. We have proof of delivery for the shipping carrier but that package was gone when I came home, can't find it anywhere. I have reason to believe the package was stolen and I want to check the footage from my Nest camera. Though, I don't have any premium subscriptions and I use the regular subscription. My question, is there any way I could pay for a upgraded subscription to see the footage from the package delivering? Or is it not recording 24/7 because I don't have said upgraded subscription? I just want to see if there is a way that I can access yesterdays footage by buying the subscription that allows me to see more than the limited footage offered by the regular subscription.

Thanks,

uwa223

Re: Stolen Package Footage

MplsCustomer — Fri, 05 Jan 2024 02:38:05 GMT

@uwa223

Nest Aware subscriptions begin at the time they are purchased. If you upgrade to a Nest Aware Plus subscription with 24/7 recording, that recording starts when you purchase it. Google Nest is NOT recording 24/7 without your authorization, so it can't be retroactive.

Re: Stolen Package Footage

Jenelyn_O — Mon, 08 Jan 2024 21:47:39 GMT

Hi folks,

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions in mind.

I appreciate your input, @MplsCustomer.

Best,

Jenelyn