topic Re: 2nd gen nest doorbell (wired) NOT WORKING in Security

2nd gen nest doorbell (wired) NOT WORKING

Tchristina — Wed, 03 Jan 2024 22:04:57 GMT

I have had the wired Google nest doorbell for less than a year, and as of a day ago, I received a notification on the Google home app that the device is not working, when I checked the doorbell, there were no lights. I reset power at the breaker, still not working. I also attempted to do the factory reset just to try, and that did not do anything. I've verified that the wires going to the doorbell are receiving power. All of this has brought me here for some assistance, even tho I ultimately believe that the doorbell itself is internally broken, at which point, I just need help with a warranty claim.

Re: 2nd gen nest doorbell (wired) NOT WORKING

MplsCustomer — Thu, 04 Jan 2024 00:32:36 GMT

@Tchristina

You can use the link and instructions in the post below to contact Support and determine whether your doorbell needs to be replaced:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: 2nd gen nest doorbell (wired) NOT WORKING

Lance_L — Thu, 04 Jan 2024 00:55:20 GMT

Hey everyone,

@Tchristina, thanks for reaching out. I wanted to check if you still need assistance with the Nest doorbell. Have you had a chance to connect to the support team as suggested by MplsCustomer above? If yes, how was it?

If you weren’t able to reach the support team yet, I’d love to help you with this. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

I appreciate your help, MplsCustomer.

Best,

Lance

Re: 2nd gen nest doorbell (wired) NOT WORKING

zoeuvre — Sat, 06 Jan 2024 23:51:36 GMT

Hi Tchristina,

Chiming in—we haven't received your form. Were you able to fill it out? Still need our help?

Thanks,

Zoe

Re: 2nd gen nest doorbell (wired) NOT WORKING

Tchristina — Sun, 07 Jan 2024 20:59:06 GMT

I just filled it out and submitted it.

Re: 2nd gen nest doorbell (wired) NOT WORKING

Lance_L — Sun, 07 Jan 2024 22:39:57 GMT

Hey Tchristina,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Thanks for chiming in, Zoe.

Cheers,

Lance

Re: 2nd gen nest doorbell (wired) NOT WORKING

Tchristina — Fri, 12 Jan 2024 20:10:18 GMT

Thank you for the notice, but when can I expect someone to reach out?

Re: 2nd gen nest doorbell (wired) NOT WORKING

EdmondB — Sat, 13 Jan 2024 01:34:14 GMT

Hey there,

I'm gonna reach out to our support team about your issue and keep you in the loop with updates.

Best,
Edmond

Re: 2nd gen nest doorbell (wired) NOT WORKING

EdmondB — Sat, 20 Jan 2024 01:41:18 GMT

Hi there,

Our support team recently sent you an email. Please don't hesitate to reach out if you have any questions or need further assistance.

Cheers,
Edmond