topic Deadbolt stuck in Security

Deadbolt stuck

Aziz92 — Wed, 24 Jan 2024 21:42:55 GMT

Hello,

I have just installed my Nest Yale lock, calibration and Nest connection went smooth. Also managed to lock it from the Nest app successfully for the first couple of times, once I tried locking it from Google Home app the deadbolt got stuck, even when I keep the door opened I hear the deadbolt wouldn't move at all, I can hear it being probably jammed and unable to extended, but when I try to open it manually it opens very smoothly all the way out. I tried locking it from the Nest app but now it also wouldn't, tried lossening the screws that goes through the mounting plate, factory reset a couple of times, nothing worked. No issues at all during the factory reset calibration process, the deadbolt fully extends and no error messages are seen, but once I try to lock it from the app or from the Yale button, it gets jammed.

Re: Deadbolt stuck

Lance_L — Sun, 28 Jan 2024 11:58:35 GMT

Hi Aziz92,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with the Nest x Yale Lock. I’d be happy to help you with this. Let’s check it out.

Have you already tried replacing the batteries on the lock? If you haven’t done so already, check out the guide below:

How to check and change your Nest × Yale Lock's batteries.

Keep me posted.

All the best,

Lance