topic NA006 - Was this issue ever solved? Unable to connect Nest Connect in Security

NA006 - Was this issue ever solved? Unable to connect Nest Connect

ncc1912 — Fri, 09 Feb 2024 01:09:49 GMT

@ScottBuck or @janthadeus, Was this issue ever resolved?

To this date I am also unable to connect my Nest "Connect" (ironically) to my WiFi and receive the elusive "NA006 (3.1)" error and there doesn't seem to be any reference of a resolution to this issue.

In addition, the indicator light never turns green and only pulses blue at various speeds. There does not seem to be any reference for the indicator light meanings, either.

Re: NA006 - Was this issue ever solved? Unable to connect Nest Connect

zoeuvre — Wed, 14 Feb 2024 16:28:54 GMT

Hi ncc1912,

Uh-oh! I'm sorry to hear that your Nest Connect won't connect to your WiFi. Please try the following:

Quit and restart the Nest or Google Home app.
Move all devices being used for pairing closer to the router.
Restart the router.

On the other hand, learn what Nest Detect’s lights mean here in this guide.

Keep us posted.

Best,

Zoe

Re: NA006 - Was this issue ever solved? Unable to connect Nest Connect

ncc1912 — Wed, 14 Feb 2024 18:48:43 GMT

These were all initial troubleshooting steps.

Re: NA006 - Was this issue ever solved? Unable to connect Nest Connect

zoeuvre — Thu, 15 Feb 2024 16:46:51 GMT

Hi there,

Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Thanks,

Zoe

Re: NA006 - Was this issue ever solved? Unable to connect Nest Connect

zoeuvre — Sat, 24 Feb 2024 16:41:00 GMT

Hello ncc1912,

Checking back in—we haven't received your form. Were you able to fill it out? Still need our help?

Regards,

Zoe