topic Monthly Charge in Security

Monthly Charge

jammo23 — Thu, 22 Feb 2024 00:40:09 GMT

If I have paid in advance for the year for my nest aware and it goes offline next month is google going to refund my annual subscription fees?

Re: Monthly Charge

MplsCustomer — Thu, 22 Feb 2024 02:23:40 GMT

@jammo23

I'm just another Google Nest customer, but my understanding is that the 2nd gen Nest Aware and Nest Aware Plus subscriptions are NOT refundable.

What do you think might be going offline next month? We've had a Nest Aware Plus annual subscription since 2020, covering 1st gen cameras and doorbells, and two 2nd gen cameras, and all are online and "Live" virtually all the time.

(It's unfortunate that Google Nest does not provide extended warranty coverage for all cameras and doorbells when you have a subscription plan, like Ring does.

Re: Monthly Charge

jammo23 — Sat, 24 Feb 2024 14:04:53 GMT

I thought with the nest aware going away that is what Im paying for?

Re: Monthly Charge

MplsCustomer — Sat, 24 Feb 2024 17:09:34 GMT

@jammo23

"Nest Aware" subscriptions are NOT going away. The Google Nest app is NOT going away.

In April, Google Nest is discontinuing support for its older Dropcams and for the Nest Secure alarm system, which includes Nest Guards, Nest Detects, and Nest Tags:

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nest-Users-and/ba-p/391449

Re: Monthly Charge

Lance_L — Mon, 26 Feb 2024 18:17:24 GMT

Hi everyone,

@jammo23, thanks for reaching out to the Community. I wanted to check in and see if you still needed any help. Have you managed to review MplsCustomer’s response above? If yes, how was it?

Also, you can check out this guide to learn more about managing your Nest Aware subscription. On the other hand, if you purchased Nest Aware from one of our partners, contact them for further assistance.

Let me know if you have any questions.

I appreciate the help, MplsCustomer.

All the best,

Lance