topic Re: Offline-Make sure it's powered on and connected to wifi in Security

Re: Offline-Make sure it's powered on and connected to wifi

slum0 — Fri, 29 Mar 2024 15:38:04 GMT

Same issue on our side with our Yale x Nest lock.

Re: Offline-Make sure it's powered on and connected to wifi

Kublu — Sat, 30 Mar 2024 10:52:31 GMT

My devices, the cameras and Yale locks are functional. But, I am getting a notification they are offline. Has Google helped you?

Re: Offline-Make sure it's powered on and connected to wifi

David_K — Sat, 30 Mar 2024 15:25:32 GMT

Try these steps:
Nest × Yale Lock disconnected or offline - Google Nest Help

If you've already done that, what happened when you checked through those things?

Re: Offline-Make sure it's powered on and connected to wifi

slum0 — Mon, 01 Apr 2024 14:43:32 GMT

The issue appeared only recently (within the last 2-3 weeks). No changes to wifi, or device placement were made. I replaced the lock batteries and reset my Nest Connect. I saw the message again within the next 8 hours.

Re: Offline-Make sure it's powered on and connected to wifi

Kublu — Mon, 01 Apr 2024 17:42:05 GMT

Hi David

I followed the instructions as outlined when no change. I will get notice that it is offline, throughout the day, daily! I can't attach a pic of the notifications. But, it says, "OFFLINE", make sure it's powered on and connected to your network.

Re: Offline-Make sure it's powered on and connected to wifi

Pez — Tue, 16 Apr 2024 11:37:26 GMT

The notification is coming from Google Home app. The lock doesn't appear to have any issues. No changes to my setup, and these appear daily if not more, for past few weeks.

Re: Offline-Make sure it's powered on and connected to wifi

pbotjer — Thu, 18 Apr 2024 14:36:15 GMT

Same issue. CONSTANT notifications that connect is offline when it is not. Need to find a fix or a way to disable the notifications. Super annoying.