topic Re: Nest Connect / Yale reporting offline when it is not. in Security

Nest Connect / Yale reporting offline when it is not.

pbotjer — Thu, 18 Apr 2024 14:43:13 GMT

Constant messages all day long from the three doors I have Yale locks on. Need to find a way to correct this or at the very least shut off the notifications. Connect is within six feet of the lock. Added additional Connects to eliminate the range issue. Now, every door has its own connect. Tried resetting the Connects but this accomplishes nothing. Currently using Google mesh for WIFI with strong signal throughout the house.

Re: Nest Connect / Yale reporting offline when it is not.

ByronP — Mon, 22 Apr 2024 16:23:53 GMT

Hi pbotjer,

Thank you for posting. I understand how frustrating it is when you constantly receive notifications.

For this concern, there is a great article to check and review a few steps to troubleshoot the issue on Nest x Yale Lock disconnections or offline.

Also, you can check out the Nest notifications in this article to view them on your Nest x Yale Lock to manage the settings on the Nest App.

I hope this helps.

Regards,

Byron

Re: Nest Connect / Yale reporting offline when it is not.

pbotjer — Mon, 22 Apr 2024 17:01:24 GMT

Byron,

Thanks for the response but it seems as though you did not read my message. Everything included in your first link is addressed in my post. As far as the second link, there is no option to configure notifications for being offline unless I am missing something. Can you elaborate?

Re: Nest Connect / Yale reporting offline when it is not.

ByronP — Mon, 22 Apr 2024 21:50:20 GMT

Hi pbotjer,

Thank you for posting. Sorry for the misunderstood.

To clarify how to manage notifications in the section on the Nest App, follow the instructions:

Open the Nest app.
Tap Settings on the home screen.
Select Notifications.
Choose the Nest product (Nest Yale x Lock) you want to change notifications for. Each item on the list will have different notification options.

Also please:

Try to turn off and on the notification settings on the Nest app.
Force close the Nest app and reopen it again.
Restart your device, and in the mean time, try to check the notifications on another device.

If none of the above steps didn't work, please fill out this form, so our specialist team will reach out to you for better assistance.

Let me know once it's done. I hope this helps.

Regards,

Byron

Re: Nest Connect / Yale reporting offline when it is not.

pbotjer — Mon, 22 Apr 2024 22:08:09 GMT

It's happening on both mine and my wife's phone, so I don't believe the issue to be my phone. I did fill out the form, thank you.

Re: Nest Connect / Yale reporting offline when it is not.

ByronP — Tue, 23 Apr 2024 23:58:56 GMT

Hi pbotjer,

Thank you for posting.

I really appreciate the effort and the details. I got your form; our specialist team will reach out to you soon for further assistance.

Regards,

Byron