topic Re: Nest x Yale Keypad Stopped Lighting Up in Security

Nest x Yale Keypad Stopped Lighting Up

Nate-Britt — Tue, 30 Nov 2021 01:01:25 GMT

The keypad on our Nest x Yale lock has stopped lighting up, and I have replaced all batteries, and have attempted a factory reset. However, upon resetting it, I'm asked to press the Yale logo to begin set-up, but the keypad is still not functioning.

Does it need to be replaced? If so, will a replacement be sent? A product shouldn't stop working after just two years...

Re: Nest x Yale Keypad Stopped Lighting Up

Brad — Mon, 06 Dec 2021 23:01:23 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest x Yale Keypad Stopped Lighting Up

Nate-Britt — Tue, 07 Dec 2021 00:35:17 GMT

Still require assistance.

Re: Nest x Yale Keypad Stopped Lighting Up

Brad — Tue, 07 Dec 2021 16:45:21 GMT

Hey there,

You may want to reach out to Yale to see if they can fix this issue for you, or if a replacement is needed. There are many help articles that go over some troubleshooting steps but it sounds like there may possibly be a malfunction of the keypad. Do any of the buttons work? Or is this just that the lights do not light up?

Best Regards,

Kalla.

Re: Nest x Yale Keypad Stopped Lighting Up

Nate-Britt — Tue, 07 Dec 2021 19:14:12 GMT

Yale was of no assistance, and the speaker/privacy button on the back of the device works. However, the keypad does not light up and does not register any action. When I reset it, it wants me to press the "Yale button" on the keypad to begin set-up, but it doesn't even register that.

Re: Nest x Yale Keypad Stopped Lighting Up

BillAccucom — Mon, 03 Jan 2022 18:43:58 GMT

I'm an installer and am having the same exact issue on a project with one of theirs. Is there any kind of answer from Google, nest or Yale?