topic Re: Yale x Nest installation Issue in Security

Yale x Nest installation Issue

BAGE — Fri, 12 Nov 2021 17:17:16 GMT

We bought a nest x yale lock last year and also paid for installation. The lock Screws seem to be failing, but there is no wear and tear from usage. I reached out to support and they told me to just schedule another person out. They are essentially asking me to pay $200 for someone to come fix an issue with the initial installation process which just doesn't seem fair. Even still, I attempted to locate a pro which I could not do.

Just looking for a fair and just remedy here. I shouldn't have to pay twice for one installation process especially because the issue Im having now is caused by the faulty work from the first.

Re: Yale x Nest installation Issue

Brad — Wed, 08 Dec 2021 20:33:06 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Yale x Nest installation Issue

BAGE — Thu, 09 Dec 2021 19:06:16 GMT

Hey Brad,

I appreciate you reaching out. Yes I am still in need of support with this issue.

Thank you