https://www.googlenestcommunity.com/t5/Security/Nest-Connect/m-p/644346#M7312 <P>I had the technician here today and all was working fine but when I tried to add a household member to the Nest Connect for the Yale Lock + Nest Connect, it said I could not use the primary account to add a household member.&nbsp; Therefore I tried to add a shared email account also on gmail but then I was getting an error message from Nest Connect that it was already associated with another/previous account which I thought I deleted. I attempted to reset and my technician from a third party technology firm cannot help me immediately.&nbsp; How do I reset my Nest Connect and disassociate it with an account that I don't see exists, the gmail account exists but Google Home does not show the front door lock or any of the associated apps or accounts.&nbsp; Simply put, I want my Nest Connect to forget everything and not recognize an association with any account and I want to add it to the preferred account of my choice - thanks in advance!</P> Mon, 16 Sep 2024 20:45:38 GMT SheriSteven15 2024-09-16T20:45:38Z https://www.googlenestcommunity.com/t5/Security/Nest-Connect/m-p/644346#M7312 <P>I had the technician here today and all was working fine but when I tried to add a household member to the Nest Connect for the Yale Lock + Nest Connect, it said I could not use the primary account to add a household member.&nbsp; Therefore I tried to add a shared email account also on gmail but then I was getting an error message from Nest Connect that it was already associated with another/previous account which I thought I deleted. I attempted to reset and my technician from a third party technology firm cannot help me immediately.&nbsp; How do I reset my Nest Connect and disassociate it with an account that I don't see exists, the gmail account exists but Google Home does not show the front door lock or any of the associated apps or accounts.&nbsp; Simply put, I want my Nest Connect to forget everything and not recognize an association with any account and I want to add it to the preferred account of my choice - thanks in advance!</P> Mon, 16 Sep 2024 20:45:38 GMT https://www.googlenestcommunity.com/t5/Security/Nest-Connect/m-p/644346#M7312 SheriSteven15 2024-09-16T20:45:38Z https://www.googlenestcommunity.com/t5/Security/Nest-Connect/m-p/649165#M7363 <P>Whilst connected to power, press and hold down the button until the light turns&nbsp;<SPAN>yellow, then blue, then pulsing blue. You can release the button when it starts pulsing blue.</SPAN></P> Sun, 13 Oct 2024 11:17:41 GMT https://www.googlenestcommunity.com/t5/Security/Nest-Connect/m-p/649165#M7363 David_K 2024-10-13T11:17:41Z