Nest Tamper Alarm Keeps Going Off for no Reason

fiservedpi — Sun, 03 Nov 2024 02:33:06 GMT

Have had the nest x yale lock for 6 years never had a problem and love it. About 2 months ago for the first time ever the tamper alarm went off when no one was home (didn’t even know there was such a feature) now it has gone off 3 times in 2 months for apparently no reason at all, the only way to clear it is to remove all the batteries and restart.
why is this happening?
how do I prevent this?

Re: Nest Tamper Alarm Keeps Going Off for no Reason

cifuentesj — Wed, 13 Nov 2024 06:44:46 GMT

Hi @fiservedpi,

Thank you for your timely post and the comprehensive information you've provided. I've reviewed the input and understand that you have a Nest x Yale Lock and you're encountering issues with the tamper alarm going off. I'm here to help you troubleshoot and find a solution together.

To assist you further, please attempt the following questions:

Are there any other devices that experience issues with the Wi-Fi?
When did the issue start?
What are the troubleshooting steps you've already tried?
Have you experienced any power outages in your area?
Were there any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

You can do this in the interim:

Restart your device.
Perform a factory data reset on your Nest x Yale Lock. This article provides instructions on how to execute a factory data reset: Factory reset the Nest × Yale Lock.

Please keep me posted and let me know how it goes.

Warm regards,

Jeremy.

topic Nest Tamper Alarm Keeps Going Off for no Reason in Security

Nest Tamper Alarm Keeps Going Off for no Reason

Re: Nest Tamper Alarm Keeps Going Off for no Reason