topic Re: Nest app unable to see connect in Security

Nest app unable to see connect

angus123 — Thu, 16 Dec 2021 20:50:45 GMT

Nest app worked fine for more than a year. Wife's cell phone works perfectly however I have been unable to reconnect my nest app to the connect. Says reset you nest connect why? other cell phone works perfectly. tried uninstalling nest app, reset connect to no avail error na003 (0.20)

Re: Nest app unable to see connect

kiltguy2112 — Thu, 16 Dec 2021 21:06:23 GMT

Clear the Nest App Cache. Uninstalling and reinstalling does not alway clear the cache.

Re: Nest app unable to see connect

angus123 — Thu, 16 Dec 2021 21:18:46 GMT

cleared cache on app same error

Re: Nest app unable to see connect

kiltguy2112 — Thu, 16 Dec 2021 21:27:34 GMT

Have you run through this?

https://support.google.com/googlenest/answer/9240245?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Crestart-your-wi-fi-equipment-and-check-settings

Re: Nest app unable to see connect

angus123 — Thu, 16 Dec 2021 21:40:18 GMT

yes, everything except router.

Re: Nest app unable to see connect

Brad — Wed, 09 Mar 2022 17:50:33 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards,

Brad.

Re: Nest app unable to see connect

Brad — Mon, 14 Mar 2022 15:58:40 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest app unable to see connect

Brad — Tue, 15 Mar 2022 17:53:30 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.