Lock won’t lock

Karriekiehn — Wed, 17 Dec 2025 22:24:05 GMT

My lock manually locks and unlocks with ease. When I try to lock it from the app I can hear it kick on and try but it says that it can’t lock it.

Re: Lock won’t lock

AndersC — Mon, 22 Dec 2025 01:56:28 GMT

Hi @Karriekiehn,

Thank you for reaching out to the community. I understand you're having issues operating your lock through the app, even though the hardware functions correctly manually. I appreciate you clarifying that you can hear the motor kick on while the app reports a failure. I'm happy to assist you.

To better understand your setup and provide the most accurate troubleshooting, please provide the information requested below:

Device Identification: Could you confirm whether you are using the Nest x Yale Lock or a different model/brand?
App Environment: Are you currently using the Nest app, the Google Home app, or a third-party app to control the lock?
Installation Details: When locking the door manually, does the deadbolt slide into the strike plate smoothly, or do you have to push or pull on the door to get it to engage?
Power Status: Have you received any low battery notifications recently, or have you already tried replacing the batteries?
Connectivity: Is the lock showing as "Offline" in your app, or is it showing as "Online" but simply failing to execute the command?

Keep me posted.

Regards,

Anders

topic Lock won’t lock in Security

Lock won’t lock

Re: Lock won’t lock