topic Re: Nest connect error code NA004 in Security

Nest connect error code NA004

BusyBee — Wed, 22 Dec 2021 20:50:31 GMT

I accidentally deleted the nest connect on my Nest app and now have trouble reinstalling it.

I kept getting error code NA004(0.80) and it says it has trouble finding a wifi network.

I've tried restarting phone/wifi router/reinstall the nest app. Nothing worked.

Any help would be appreciated... Thank you.

Re: Nest connect error code NA004

Scott1971 — Sun, 26 Dec 2021 23:45:56 GMT

Anybody home at Google? Same problem.

Re: Nest connect error code NA004

BusyBee — Mon, 27 Dec 2021 00:03:37 GMT

So on that same day I chatted with their support, tried restarting everything and eventually they had to refer the case to engineer dept. No email reply from them yet (holiday noted).

However, I found that the lock could be connected to the Hub Max and somehow I could made the lock work.

Re: Nest connect error code NA004

Brad — Mon, 27 Dec 2021 17:13:31 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest connect error code NA004

Brad — Mon, 03 Jan 2022 17:12:04 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.