https://www.googlenestcommunity.com/t5/Security/xnest-door-lock-not-fully-retracting/m-p/797302#M8859 <P><SPAN>Hi <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/868340">@Doug12</a>,</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thanks for reaching out to the community! I understand that you have been experiencing some inconveniences with your Nest x Yale Lock, specifically that the latch does not fully retract even when the door is open. I appreciate you taking the time to perform troubleshooting steps like replacing the batteries and performing a factory reset. Let me help you out with this!</SPAN></P> <P><SPAN>Before we move forward, I need some information to provide you with the most accurate steps:</SPAN></P> <UL> <LI><SPAN>When exactly did this issue start occurring?</SPAN></LI> <LI><SPAN>Does this behavior happen when you try to operate the lock manually (using the thumb turn), or does it only happen when using the app?</SPAN></LI> </UL> <P><SPAN>Once you provide this information, I will be more than happy to assist you!</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards,</SPAN></P> <P><SPAN>Debora</SPAN></P> Tue, 17 Mar 2026 04:29:30 GMT DeboraJ 2026-03-17T04:29:30Z https://www.googlenestcommunity.com/t5/Security/xnest-door-lock-not-fully-retracting/m-p/796843#M8845 <P>With door open lock does not retract even when door is open. Recently got low battery and replaced. I also did factory reset. Same issue. It appears to need a part replaced. Any help would be appreciated&nbsp;</P><P>&nbsp;</P> Fri, 13 Mar 2026 19:53:48 GMT https://www.googlenestcommunity.com/t5/Security/xnest-door-lock-not-fully-retracting/m-p/796843#M8845 Doug12 2026-03-13T19:53:48Z https://www.googlenestcommunity.com/t5/Security/xnest-door-lock-not-fully-retracting/m-p/797302#M8859 <P><SPAN>Hi <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/868340">@Doug12</a>,</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thanks for reaching out to the community! I understand that you have been experiencing some inconveniences with your Nest x Yale Lock, specifically that the latch does not fully retract even when the door is open. I appreciate you taking the time to perform troubleshooting steps like replacing the batteries and performing a factory reset. Let me help you out with this!</SPAN></P> <P><SPAN>Before we move forward, I need some information to provide you with the most accurate steps:</SPAN></P> <UL> <LI><SPAN>When exactly did this issue start occurring?</SPAN></LI> <LI><SPAN>Does this behavior happen when you try to operate the lock manually (using the thumb turn), or does it only happen when using the app?</SPAN></LI> </UL> <P><SPAN>Once you provide this information, I will be more than happy to assist you!</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards,</SPAN></P> <P><SPAN>Debora</SPAN></P> Tue, 17 Mar 2026 04:29:30 GMT https://www.googlenestcommunity.com/t5/Security/xnest-door-lock-not-fully-retracting/m-p/797302#M8859 DeboraJ 2026-03-17T04:29:30Z