topic Re: Camera lense cracked on Nest Doorbell in Smart Home Developer Forum

Camera lense cracked on Nest Doorbell

Georgek_04 — Sun, 11 Jun 2023 14:47:32 GMT

I purchased a Nest Doorbell just a few weeks ago and the camera has fallen a few times on the concrete due to poor mounting bracket design. If anyone bumps against the camera it falls off. In any case how do I repair the lense and is their better way to mount the camera to avoid it falling so easily?

Re: Camera lense cracked on Nest Doorbell

MplsCustomer — Sun, 11 Jun 2023 17:47:10 GMT

@Georgek_04

Google Nest does not offer repair services. You'll need to contact Support for a replacement, starting with this link:

https://support.google.com/googlenest/gethelp

I don't have any ideas for how to mount it better, except to note that there are other reports in this forum about mounting issues with the new Google Nest doorbells.

Re: Camera lense cracked on Nest Doorbell

nether7 — Wed, 06 Mar 2024 18:09:09 GMT

Are you sure you're clipping it in all the way? I have never had mine fall.