topic Re: camera problems in Smart Home Developer Forum https://www.googlenestcommunity.com/t5/Smart-Home-Developer-Forum/camera-problems/m-p/788769#M12491 <P>Please&nbsp;<SPAN class="citation-15">ensure your </SPAN><STRONG data-path-to-node="4,5,0" data-index-in-node="23"><SPAN class="citation-15">phone’s media volume</SPAN></STRONG><SPAN class="citation-15 citation-end-15"> is turned up while you are viewing the live feed in Google Home App.</SPAN></P> <P><SPAN class="citation-15 citation-end-15"> If this doesn't help, you can revert your camera to the Nest app. Note that this only works for <STRONG data-path-to-node="7" data-index-in-node="106">older "legacy" cameras&nbsp;</STRONG>(Nest Cam Indoor/Outdoor, IQ, or Hello Doorbell). The newer "Nest Cam (Battery)" or "Nest Cam (Wired) 2nd Gen" are not compatible with the Nest app.<BR />To move back to Nest, you need to remove camera from Google Home App:<BR /></SPAN></P> <UL> <LI> <P data-path-to-node="8,0,0"><STRONG data-path-to-node="8,0,0" data-index-in-node="0">Remove from Home App:</STRONG></P> <UL data-path-to-node="8,0,1"> <LI> <P data-path-to-node="8,0,1,0,0">Open the <STRONG data-path-to-node="8,0,1,0,0" data-index-in-node="9">Google Home app</STRONG> &gt; Tap your <STRONG data-path-to-node="8,0,1,0,0" data-index-in-node="36">Camera</STRONG> tile.</P> </LI> <LI> <P data-path-to-node="8,0,1,1,0">Tap <STRONG data-path-to-node="8,0,1,1,0" data-index-in-node="4">Settings</STRONG> (gear icon) &gt; <STRONG data-path-to-node="8,0,1,1,0" data-index-in-node="27">Device Information</STRONG>.</P> </LI> <LI> <P data-path-to-node="8,0,1,2,0">Select <STRONG data-path-to-node="8,0,1,2,0" data-index-in-node="7">Remove device</STRONG>.</P> </LI> </UL> </LI> <LI> <P data-path-to-node="8,1,0"><STRONG data-path-to-node="8,1,0" data-index-in-node="0">Add to Nest App:</STRONG></P> <UL data-path-to-node="8,1,1"> <LI> <P data-path-to-node="8,1,1,0,0">Open the <STRONG data-path-to-node="8,1,1,0,0" data-index-in-node="9">Nest app</STRONG>.</P> </LI> <LI> <P data-path-to-node="8,1,1,1,0">Tap <STRONG data-path-to-node="8,1,1,1,0" data-index-in-node="4">Settings</STRONG> (gear icon) &gt; <STRONG data-path-to-node="8,1,1,1,0" data-index-in-node="27">Add product</STRONG>.</P> </LI> <LI> <P data-path-to-node="8,1,1,2,0">Scan the QR code on the back/bottom of your camera.</P> </LI> <LI>Follow the instructions to complete the setup.</LI> </UL> </LI> </UL> <P>&nbsp;</P> Tue, 03 Feb 2026 23:24:20 GMT arm_dpe 2026-02-03T23:24:20Z camera problems https://www.googlenestcommunity.com/t5/Smart-Home-Developer-Forum/camera-problems/m-p/787780#M12438 <P>after my nest APP change to google home the camera sound so low even can't hear people's talking,can it fix it , if not how to change back to nest APP</P> Sat, 31 Jan 2026 03:24:11 GMT https://www.googlenestcommunity.com/t5/Smart-Home-Developer-Forum/camera-problems/m-p/787780#M12438 ringocc 2026-01-31T03:24:11Z Re: camera problems https://www.googlenestcommunity.com/t5/Smart-Home-Developer-Forum/camera-problems/m-p/788769#M12491 <P>Please&nbsp;<SPAN class="citation-15">ensure your </SPAN><STRONG data-path-to-node="4,5,0" data-index-in-node="23"><SPAN class="citation-15">phone’s media volume</SPAN></STRONG><SPAN class="citation-15 citation-end-15"> is turned up while you are viewing the live feed in Google Home App.</SPAN></P> <P><SPAN class="citation-15 citation-end-15"> If this doesn't help, you can revert your camera to the Nest app. Note that this only works for <STRONG data-path-to-node="7" data-index-in-node="106">older "legacy" cameras&nbsp;</STRONG>(Nest Cam Indoor/Outdoor, IQ, or Hello Doorbell). The newer "Nest Cam (Battery)" or "Nest Cam (Wired) 2nd Gen" are not compatible with the Nest app.<BR />To move back to Nest, you need to remove camera from Google Home App:<BR /></SPAN></P> <UL> <LI> <P data-path-to-node="8,0,0"><STRONG data-path-to-node="8,0,0" data-index-in-node="0">Remove from Home App:</STRONG></P> <UL data-path-to-node="8,0,1"> <LI> <P data-path-to-node="8,0,1,0,0">Open the <STRONG data-path-to-node="8,0,1,0,0" data-index-in-node="9">Google Home app</STRONG> &gt; Tap your <STRONG data-path-to-node="8,0,1,0,0" data-index-in-node="36">Camera</STRONG> tile.</P> </LI> <LI> <P data-path-to-node="8,0,1,1,0">Tap <STRONG data-path-to-node="8,0,1,1,0" data-index-in-node="4">Settings</STRONG> (gear icon) &gt; <STRONG data-path-to-node="8,0,1,1,0" data-index-in-node="27">Device Information</STRONG>.</P> </LI> <LI> <P data-path-to-node="8,0,1,2,0">Select <STRONG data-path-to-node="8,0,1,2,0" data-index-in-node="7">Remove device</STRONG>.</P> </LI> </UL> </LI> <LI> <P data-path-to-node="8,1,0"><STRONG data-path-to-node="8,1,0" data-index-in-node="0">Add to Nest App:</STRONG></P> <UL data-path-to-node="8,1,1"> <LI> <P data-path-to-node="8,1,1,0,0">Open the <STRONG data-path-to-node="8,1,1,0,0" data-index-in-node="9">Nest app</STRONG>.</P> </LI> <LI> <P data-path-to-node="8,1,1,1,0">Tap <STRONG data-path-to-node="8,1,1,1,0" data-index-in-node="4">Settings</STRONG> (gear icon) &gt; <STRONG data-path-to-node="8,1,1,1,0" data-index-in-node="27">Add product</STRONG>.</P> </LI> <LI> <P data-path-to-node="8,1,1,2,0">Scan the QR code on the back/bottom of your camera.</P> </LI> <LI>Follow the instructions to complete the setup.</LI> </UL> </LI> </UL> <P>&nbsp;</P> Tue, 03 Feb 2026 23:24:20 GMT https://www.googlenestcommunity.com/t5/Smart-Home-Developer-Forum/camera-problems/m-p/788769#M12491 arm_dpe 2026-02-03T23:24:20Z