topic Re: Outlets of power strip appear offline in Smart Home Developer Forum

Outlets of power strip appear offline

amibios — Wed, 11 Dec 2024 16:12:05 GMT

Hi,

I'm new here and I hope I'm posting in the right section.

I have a DLink powerstrip model DSP-W245 and yesterday I had a period without electricity and when this happens unfortunately I have to reset my device and reconfigure all over again. So I did it.

Right after the configuration the outlets of the powerstrip appeared separately right away in the Google Home App but 3 of 4 appeared offline. So, I can control only one outlet via Google.

On Dlink's app all the outlets appear just fine and I can control all of them without any problem.

This never happened to me before and I had to reset this device dozens of times.

What I tried:

- Reset the device 3 times;

- Uninstall/reinstall the Dlink's app;

- Uninstall/reinstall Google Home App;

- Unlink Dlink account three or four times;

- Changing the names of the outlets;

- Moving the outlets to other divisions;

- Restart the router;

- Unplug/plug the powerstrip;

Can someone help?

Thank you in advance.

Re: Outlets of power strip appear offline

arm_dpe — Thu, 19 Dec 2024 18:17:12 GMT

Thanks for reaching out. Can you try the following:

Ensure the Google Home app is updated to the latest version.
In the device settings of your phone, clear the cache and data for the Google Home app. This can sometimes resolve software-related glitches.
Use a different Gmail account in Google Home app to link DLink devices.

Re: Outlets of power strip appear offline

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Re: Outlets of power strip appear offline

amibios — Mon, 23 Dec 2024 12:55:12 GMT

Hi armen_dpe thank you for the reply.

I just tried everything you said, even with another gmail account the three plugs out of four from the powerstrip still appear offline. However, I can control these devices individually by voice (I discovered it by chance) but if I go to Google Home app these devices are offline and I can't control them by clicking on them.

I also tried cleaning the cache and data of the Google Home app and of course I uninstalled / installed the app.

If you have more insights to share, it would be nice.

Thank you.