topic Re: Doorbell not Connecting in Smart Home Developer Forum

Doorbell not Connecting

Solidsnake2525 — Thu, 19 Sep 2024 23:00:30 GMT

I recently changed my router and modem and went to reconnect my doorbell. I factory reset the item and deleted it in my home app. But I cannot now get it to connect, it just sits on the screen and says it must be same Wi-Fi as the phone. The problem is it won't look for the new wifi. The blue light is pulsing to connect. I'm at my wits end messing with this for days. I uninstalled and reinstalled the home app too.

Re: Doorbell not Connecting

sipriyadarshi — Fri, 27 Sep 2024 17:21:18 GMT

Hello @Solidsnake2525 ,

We are really sorry to see you facing issue reconnecting your doorbell to your new setup. I would recommend going through the following document which discusses about the steps for restarting or resetting your nest camera or doorbell device. The above documentation provides a comprehensive step by step guidance for carrying out the restart/resetting operation with different nest camera or doorbell device types.

Re: Doorbell not Connecting

Lokke — Mon, 18 Nov 2024 16:23:15 GMT

I have the same problem and nothing of the above works.

Re: Doorbell not Connecting

PJon3 — Wed, 30 Jul 2025 19:43:37 GMT

I'm having the same problem, can I ask if you got this resolved please?

Re: Doorbell not Connecting

Gg222 — Sun, 10 Aug 2025 16:32:46 GMT

Same problem here. NOTHING works. All other devices connected. Google makes this process grueling.

Re: Doorbell not Connecting

PJon3 — Sun, 10 Aug 2025 17:00:51 GMT

Hi all, my broadband subscription was due for renewal and I switched to eero routers, connected straight away. So not sure what the issue was.