topic Re: Google Nest Mini not responding in Speakers and Displays

Google Nest Mini not responding

Elke — Wed, 06 Dec 2023 08:18:15 GMT

Hi team. My Google Nest Mini is not working since this morning. I always start with "Hey Google, good morning" a d the routine starts but today is not responding. The lights come on when I say "Hey Google" but nothing else happens. I unplugged it, reboot it and restart it, (also my phone) and nothing seems to work. Help please!

Re: Google Nest Mini not responding

chilko — Wed, 06 Dec 2023 15:01:45 GMT

I have the same issue with Home Mini since this morning. All of a sudden it stopped responding to Hey Google and few restarts later it's still the same. Also I can't cast media to it any more as it's not showing as available.

The routines seems to be working though.

Re: Google Nest Mini not responding

Jimmydenis — Wed, 06 Dec 2023 19:48:42 GMT

Same here. My google Mini seems to be blocked. Resetting doesn’t help. After unplugging 4 leds are on but nothing g happens

Re: Google Nest Mini not responding

Elke — Wed, 06 Dec 2023 20:25:56 GMT

Mine got back to normal this evening. I didn't do anything apart from talking to it and responded. I believe it could've been some sort of issue with Google? Hope yours get back to normal soon.

Re: Google Nest Mini not responding

00superv00 — Wed, 06 Dec 2023 23:01:27 GMT

Same issue as well. And I think I saw 2 more posts, all started yesterday and today. The unplug 10 times trick /reset doesn’t work. Seems like possibly some firmware pushed out. I hope this doesn’t brick the mini

Re: Google Nest Mini not responding

chilko — Thu, 07 Dec 2023 07:31:07 GMT

Mine is working now and it seems that Google pushed new firmware - now is 384934 (cast fw - 2.58.384934).

Re: Google Nest Mini not responding

mcoene — Thu, 07 Dec 2023 13:08:16 GMT

same issue here, problems since 6 dec but today still the same... will check how I can install new firmware

Re: Google Nest Mini not responding

mcoene — Thu, 07 Dec 2023 13:10:24 GMT

firmware is 2.57.375114 but automatic firmware updates is enabled

Re: Google Nest Mini not responding

HamishMacDeath — Thu, 07 Dec 2023 15:06:59 GMT

Same problem here. Tried a factory reset, removed from Home, plugging in/out several times no luck.

Re: Google Nest Mini not responding

mcoene — Thu, 07 Dec 2023 15:18:49 GMT

I contacted Google and they were not aware this is a problem for lots of users. They haven't replied anything besides trying to reset.
I told them it is hard to raise an issue for google nest mini if it is not in the dropdown list of products to complain about... lets see what happens

I linked them this thread, it opened their eyes

Re: Google Nest Mini not responding

chilko — Thu, 07 Dec 2023 15:38:27 GMT

As I said my issues are gone now but maybe delivery of the new firmware is staged so it will take some time to reach every device. I need to mention that my device is with enabled Preview program.

Re: Google Nest Mini not responding

mbodnar1007 — Thu, 07 Dec 2023 17:50:22 GMT

I am having the very same problem, 4 LED light but nothing else, tried several different reboot/ resets with no luck. Would appreciate some assistance. Thanks

Re: Google Nest Mini not responding

mcoene — Fri, 08 Dec 2023 06:29:51 GMT

I enabled the preview program on one of my Google Nest Mini's
I can see firmware version 2.58.384934

But it still has the same problems 😞

Re: Google Nest Mini not responding

mcoene — Fri, 08 Dec 2023 07:38:36 GMT

google told me to do factory reset, but it didn't help

lets see what they come up with now

Re: Google Nest Mini not responding

Muddi — Sun, 10 Dec 2023 00:25:09 GMT

Hello everyone,

Thanks for sharing your feedback here and giving us details about the issue. I know this must be a bit frustrating to deal with, as it's important to have a working device. A few questions: what country are you located in? Was the device in use before the issue occurred? If yes, what was the device used for? (For instance, broadcast media, play music, etc.) How many speakers do you have?

To eliminate further issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your speaker).

Let us know how it goes.

Cheers,

Muddi

Re: Google Nest Mini not responding

Jimmydenis — Sun, 10 Dec 2023 10:39:28 GMT

Thx for trying to help us. I used 2 phones. One connected to 4G and with hotspot active. The other one, connected with the hotspot and trying to find my google mini speaker. It didn’t work for me. Speaker is not found. Please help

Re: Google Nest Mini not responding

mcoene — Sun, 10 Dec 2023 12:39:57 GMT

Hi Muddi,

my google nest mini's are used both for turning lights on/off and playing music once in a while. I am located in Belgium

I tried setting up using a mobile hotspot, but my google mini refuses to connect and warn that my signal is too weak (my wifi signals are much stronger, with repeaters throughout the house) I tested this with the google mini the closest to the router 4-5m without walls in between)
I have 3 google nest mini in total, all bought on the same date in november 2022. All 3 stopped working at the exact same time.

Re: Google Nest Mini not responding

mbodnar1007 — Sun, 10 Dec 2023 14:57:22 GMT

Muddi,

Here is the information you asked for,

A few questions:

What country are you located in?

United States of America. (FL)

Was the device in use before the issue occurred?

Yes, for several years.

If yes, what was the device used for? (For instance, broadcast media, play music, etc.) How many speakers do you have?

Playing music, weather report, smart home voice control

To eliminate further issues, please try setting up your device using a mobile hotspot.

No success trying to set up device using a mobile hotspot. The Google Home App does not find my device because it is not functioning correctly.

I have tried;

- 5 factory resets ( 11 restarts with 10 seconds OFF and then waiting for all 4 LED lights to turn on.)

- 6 factory resets by pressing the reset button on the bottom of the device.

- 2 attempts at connecting to a mobile hotspot.

What is most frustrating is that I have told the google people 4 times that I have done all these things they recommend, then you come back suggesting the same thing(s). It appears you have not bothered to read my 4 previous back and forth communications with your company (Google) regarding this problem. Maybe it would be wise to read all the communications, prior to attempting to troubleshoot a customer's problems. I see where there are 26 postings in the Google online community with exactly the same problem and it appears the problems all happened on the same day.

Let's solve this issue and move on.

THank you

Mike B.

Re: Google Nest Mini not responding

HamishMacDeath — Sun, 10 Dec 2023 17:08:08 GMT

UK user:

Tried the laborious reset option several times-no joy and uninstalled the home app.

Tried the 2 x phones option and reset-no joy

Have removed all instances of the nest from Home app and reset "mini" and tried all of the above again.

Sometimes I can get as far as getting to wifi connection but then get "there is a problem.........." of various types:

"connecting to wifi"etc etc

I do get the 4 coloured lights when doing the reset 10 times etc but then they just stay a steady white.

So after all of the above I am still unable to reset/set up and get it working.

I use to control my lights/TV/AV/Freeview/Central Heating and the usual reminders/weather etc.

This is far to much of a coincidence for all of us reporting this problem, roughly over the same time period, so the servicability does not lie with we the users, but with Google. Can you please assist and not repeat the options on how to try and rectify it, as we have all done this with no luck

Re: Google Nest Mini not responding

00superv00 — Mon, 11 Dec 2023 14:47:56 GMT

Canada

The device was working up until the Wednesday night. And just stopped all of a sudden with the 4 solid lights.
already tried the unplug trick(original post I did..), factory reset only gives the first green light and doesn’t move. It’s saying device is offline so it’s clearly no longer detectable for even any new firmware to push out at this point. So the mobile hotspot won’t work as it just can’t connect.

I use the mini for : broadcast, music playing, control smart devices on/off, check weather via voice assistant.