topic Re: Empty Settings Page - Google Home/Nest Hub in Speakers and Displays

Empty Settings Page - Google Home/Nest Hub

christoman — Tue, 23 Nov 2021 23:15:07 GMT

I have a bunch of Google Home and other assistant devices. In setting up two new Nest Hubs I noticed that my wife could not access the settings for them from the Home app on her phone (click on the gear icon, and the page is blank). I noticed at the same time that the same problem exists for her on all the other devices (original Google Home, GH minis, etc.) except for the Nest Hub Max. This prevents her from adding her account to the device. We both have Google Workspace (GSuite) accounts, which may be the problem. Although Google Workspace support has been an issue broadly, it has not been a problem in the past in terms of adding accounts to existing devices. Am I doing something wrong or has there been an update that is causing this?

Re: Empty Settings Page - Google Home/Nest Hub

MrGoogle — Wed, 24 Nov 2021 14:40:15 GMT

If you go to the Google Home App, Click on Settings, Household, she is in the list, correct? If so, you could try removing her and re-inviting.

Re: Empty Settings Page - Google Home/Nest Hub

christoman — Wed, 24 Nov 2021 14:45:47 GMT

No, that doesn't work as she has a Google Workspace account. I don't think this functionality has every worked in the Home app for GSuite. They have been able to add accounts to individual devices, though.

Re: Empty Settings Page - Google Home/Nest Hub

christoman — Sat, 04 Dec 2021 19:45:35 GMT

Anything else I can look at with this problem? Makes no sense to me that my wife can get to the settings and add herself to the Nest Hub Max but not the gen2 Nest Hub. Are they running different OSes?

Re: Empty Settings Page - Google Home/Nest Hub

MrGoogle — Sat, 04 Dec 2021 20:50:59 GMT

I can't think of what else to try. Seems like a bug.

You could try posting to the Reddit group for Google home.

https://www.reddit.com/r/googlehome/

Re: Empty Settings Page - Google Home/Nest Hub

Jake — Thu, 07 Apr 2022 19:49:43 GMT

Hey christoman,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Empty Settings Page - Google Home/Nest Hub

Jake — Mon, 11 Apr 2022 18:40:28 GMT

Hey christoman,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Empty Settings Page - Google Home/Nest Hub

christoman — Wed, 13 Apr 2022 02:41:52 GMT

Yes, still the same problem. There seems to be no way for my wife to be added to any Nest devices with our Workspace accounts.

Re: Empty Settings Page - Google Home/Nest Hub

Jake — Mon, 09 May 2022 18:39:16 GMT

Hey christoman,

I am sorry to hear you are still running into the issue, and for the delayed reply. I would be more than happy to assist you. I did find an article that has some troubleshooting steps. Please let me know if that helps, or if you are still having trouble.

Best regards,

Jake

Re: Empty Settings Page - Google Home/Nest Hub

christoman — Tue, 10 May 2022 01:48:32 GMT

No, this didn't help.

Re: Empty Settings Page - Google Home/Nest Hub

Stevoc — Sun, 18 Jun 2023 16:30:21 GMT

I have a similar problem but the account is mine. My camera on the hub max kept going offline every 2 or 3 days and id reboot and then it worked.... Until it didn't. So other threads suggested removing device from Google home, factory reset and re-adding would work. It didn't. Now I can't get into the setting menu tomorrow it from my 'home'.

Re: Empty Settings Page - Google Home/Nest Hub

Stevoc — Sun, 18 Jun 2023 16:31:37 GMT

Tomorrow should say ' to remove it'

Re: Empty Settings Page - Google Home/Nest Hub

churchill95 — Sat, 29 Jul 2023 16:53:34 GMT

I have the same problem. What's the solution?