topic Re: Google Home Mini no longer connects to Wifi in Speakers and Displays

Google Home Mini no longer connects to Wifi

iambear — Wed, 22 Nov 2023 03:07:36 GMT

Nothing has changed it terms of my router/modem, password or location. The other day I asked Google for something and it said it can't reach the internet.... I tried restarting it, no change. I tried a factory reset nothing... When I go to do a new setup now, it won't even connect to the WiFi and I can't connect directly to the device either from my phone.

I'm using a Pixel 7 Pro. No other device in my house is having issues with the WiFi.

Re: Google Home Mini no longer connects to Wifi

Princesss — Sat, 09 Dec 2023 17:47:03 GMT

Hello iambear,

Thanks for posting in the Community.

We're sorry to hear that you're experiencing that with your Google Home Mini. A few things I'd like to ask-- when did the issue start to happen? Is it the only Google Nest speaker that is set up on your home network?

Since you've already tried some steps, could you please provide your device's cast firmware version?

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Tap and hold your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX".

Looking forward to your response.

Best,

Princess

Re: Google Home Mini no longer connects to Wifi

JRandyKnight22 — Mon, 11 Dec 2023 00:04:09 GMT

I’m having the same exact issue with my google home mini.

Re: Google Home Mini no longer connects to Wifi

iambear — Mon, 11 Dec 2023 04:41:53 GMT

I can't even check the firmware verison

Re: Google Home Mini no longer connects to Wifi

Alex_S — Thu, 21 Dec 2023 18:20:39 GMT

Hi everyone,

Apologies for the late response. Let’s get this sorted out. Are you getting the prompt “You’re about to complete the reset” whenever you try to do the factory reset? Do you have another phone that we can use just for the initial setup? Try doing the set-up using the other phone. Let me know how it goes.

Regards,
Alex

Re: Google Home Mini no longer connects to Wifi

iambear — Thu, 21 Dec 2023 18:40:19 GMT

Hiya, so after giving up and buying the Google Nest Home Hub and that connecting perfectly I left the Home Mini unplugged on my shelf.

While I was troubleshooting, I left it unplugged for hours and also confirmed factory reset multiple times it still didn't work. However! It seems leaving it unplugged for ~one month fixed the issue? I plugged it in for the first time since late Nov and it booted and connected to the internet just fine. I'll keep it plugged in to see if it has a change of heart

Re: Google Home Mini no longer connects to Wifi

Alex_S — Fri, 22 Dec 2023 18:01:01 GMT

Hi iambear,

That’s good to know! We appreciate your efforts in taking all those steps. We’ll look forward to hearing from you soon.

Kind regards,
Alex

Re: Google Home Mini no longer connects to Wifi

Biggsyboi — Sun, 24 Dec 2023 21:08:30 GMT

See this thread, as it sounds like you have this same problem as a lot of people:

Re: Nest mini keeps disconnecting from WiFi - Google Nest Community

Re: Google Home Mini no longer connects to Wifi

Alex_S — Tue, 26 Dec 2023 16:15:42 GMT

Hi there,

Thanks for chiming in, Biggsyboi. Let’s wait for their update and see if the issue persists.

Best regards,
Alex