topic Re: Issues with spotify in Speakers and Displays

Issues with spotify

Spacething — Fri, 10 Sep 2021 13:53:59 GMT

Hi! recently I've been having issues with playing music on my google home mini. I am a Spotify premium member, and most of the time switching or starting songs doesn't work and I just get a "sorry, something went wrong." Please tell me a way to fix this issue, as it would be greatly appreciated!

Re: Issues with spotify

adzify106 — Fri, 10 Sep 2021 15:05:14 GMT

Yep +1 just trying to use my Google Home Mini 2nd Gen to pause and play Netflix, Spotify or other media apps and I get a "sorry I can't do that right now". I've never had the issue before, super weird

Re: Issues with spotify

Spacething — Mon, 13 Sep 2021 13:17:06 GMT

Yeah, no idea what's happening

Re: Issues with spotify

frances — Thu, 16 Sep 2021 00:09:27 GMT

Hi Spacething and adzify106,

Thanks for reaching out! I am sorry that your Spotify is not working. I use Spotify all the time as well so I understand how important this issue is.

At this moment, this is an emerging issue of Spotify having issues with Google Nest and Home devices. Our team is aware of this situation and are working on getting this issue resolved.

In the meantime, I recommend you casting your music from Spotify.

To cast from a mobile device, you will go to the bottom right of your screen of your Spotify App. You will see a desktop screen and speaker icon next to each other. Once you click on it, it will show which device you are listening to Spotify on. Below that will be a list of devices you can select to transfer your music to. Your speaker should be on the list. This is what I usually do when I use Spotify and haven't had any issues.

I apologize for the inconvenience. Please feel free to reach out with any other questions or concerns. Thanks!

Re: Issues with spotify

frances — Mon, 20 Sep 2021 20:02:55 GMT

Hi All,

Just checking to see if you have any other questions or concerns. Thank you.

Re: Issues with spotify

sings2009 — Tue, 21 Sep 2021 11:33:48 GMT

Hi Frances,

Now the timeline for each track doesn't update. It always takes the first one. So, if it is a 10 sec bug before an hour of chat, you can't locate something using the timeline. Please help.

Should I post this separately?

David

Re: Issues with spotify

frances — Tue, 21 Sep 2021 21:09:32 GMT

Hi David,

Thanks for your post. No worries, let's try to look into this issue. I would be more than happy to help. First, I have some questions to get a better understanding of the issue you are encountering.

Which Google device do you have? (model name, generation number)
In regard to 'the timeline for each track doesn't update,' is this in regard to what is being displayed on your Google device?
Could you please explain more about '10 sec bug before an hour of chat'? What chat are you talking about?
Is your music being delayed as well?
What are you trying to locate on the timeline?
Are you listening to Spotify on a Google device?
What troubleshooting steps have you tried?

Thanks for your patience, I look forward to helping you!

Re: Issues with spotify

sings2009 — Thu, 23 Sep 2021 09:03:46 GMT

Google Nest, First Gen

Yes, a display issue only

I was giving an example of one podcast. First 'track' is 10second duration, second is one hour. Timeline for second track still says 10 secs.

No, no delay

I have tried a reboot but no change. Timeline always stays with the duration of the first track in any playlist. Any suggestions?

This is a fairly recent problem, was always fine before.

Thanks!

Re: Issues with spotify

Mouse75 — Fri, 24 Sep 2021 07:42:17 GMT

I'm having issues with Spotify on my Google speaker too. It will play music but not recognize that anything is playing. I have to use my phone to skip songs or change volume.

Re: Issues with spotify

justathoughtor2 — Sat, 25 Sep 2021 05:10:07 GMT

I'm having the same issue on my Nest Hub. If I start a playlist or album, the progress bar of songs after the first gets locked to the length of the first track played. This is especially strange since the track still plays the audio in its entirety, whether longer or shorter than the progress bar. It also makes seeking towards the end of a longer song impossible.

Re: Issues with spotify

frances — Mon, 15 Nov 2021 18:59:06 GMT

Hi sings2009, Mouse75, and justathoughtor2,

Thank you for your patience, I sincerely appreciate it.

As it's been a while, I just wanted to double check, are these Spotify display issues still occurring?

Please keep me updated, let's get this issue resolved. Thank you again!

Re: Issues with spotify

sings2009 — Mon, 15 Nov 2021 22:01:56 GMT

Hi Frances. Yes, the same issue is still occuring.

justathoughtor2 has described the exact same issue.

Re: Issues with spotify

Mouse75 — Tue, 16 Nov 2021 00:42:14 GMT

I got mine to work properly today. It took uninstall/reinstall the Home app

Re: Issues with spotify

Mouse75 — Tue, 16 Nov 2021 06:00:54 GMT

*edit to earlier post* I guess the reinstall was only 1/2 a fix.

If I open Spotify on my phone then link to the speaker, everything seems OK. If I just go via voice command to the speaker, it will play but I have to use my phone to change songs.

The icon in the Home app doesn't always show when music is playing either.

Re: Issues with spotify

ernzturm — Thu, 18 Nov 2021 04:00:05 GMT

Yes it happened me the same with a nest mini 2 , it apparently doesnt detect the media content but it runs spotify with that message "sorry I can't do that right now", but u cant pause , set a sleep timer or stop a music bc for google it never started, but the music continues without any control.

Ps everything works fine with youtube Music

Re: Issues with spotify

mebcomm — Sun, 21 Nov 2021 15:36:21 GMT

Has this issue not been fixed yet? It's now near the end of November, and this past week I just began to experience this for the first time. Spotify Premium account is the default on my Google Home speaker(s); most songs or playlists work fine, but certain ones do not (always the same ones), giving the "Something went wrong...." message. I've tried all the suggested de- and re-linking, rebooting, factory resetting (etc.) suggestions, and nothing works. Spotify is just fine if accessed from my laptop or iPhone. Update please?

Re: Issues with spotify

Mouse75 — Sun, 21 Nov 2021 19:39:07 GMT

I got mine to work properly for less than a day after uninstall/reinstall. Don't know what's going on. Just have to use my phone to control songs & volume

Re: Issues with spotify

mebcomm — Sun, 21 Nov 2021 20:29:21 GMT

Thanks for the input. I tried that (all the way to factory resets), with no luck. It DID work perfectly well for several years until… now. Something broke. Yes, one can cast from phone, but that shouldn’t be necessary at all.

Re: Issues with spotify

Mouse75 — Sun, 21 Nov 2021 21:27:59 GMT

I've been using Spotify for less than a year and have only had a speaker for not quite 2 yrs. This is the first time I've ever experienced issues with voice control. I think it started mid summer for me. Not sure what changed/broke that would cause this.

It doesn't seem like they have a fix for it yet either

Re: Issues with spotify

Bobmk1 — Thu, 25 Nov 2021 16:17:43 GMT

Not sure if it's 100% related but every time I ask any of my speakers to "play some music" out even resume from song that I've paused it immediately starts to play Lewis capaldi - someone you loved.

I find it even more frustrating than getting "sorry I don't understand".

Could it be ***another*** problem with updating to Android 12? I never had it few months ago when I joined Spotify and was on Android 11?

Thanks