topic Re: Can't set alarm on Insignia Google Home Alarm Clock in Speakers and Displays

Can't set alarm on Insignia Google Home Alarm Clock

doctorwizz — Fri, 17 Nov 2023 17:46:09 GMT

I have several Insignia Google Home's that were sold by BestBuy. Yesterday, Nov. 16 I lost the ability to set alarm on all of them. It worked for years. Now, it keeps repeating, "What's the day and time". Nothing I say can set an alarm now. It still works on the GH mini's.

Seem like I can't set reminders now either.

Unplugging does not fix.

Any ideas on how to fix?

Re: Can't set alarm on Insignia Google Home Alarm Clock

potash — Fri, 17 Nov 2023 20:54:20 GMT

I have the same device and it also started having the same problem on Nov 16. I noticed there was a new Google Home update pushed out on my phone on the same day. I've tried reboot, unplugging and replugging it in, removing it from my home in google home, performing a full factory reset, and changing the language. None of these have a positive effect. I've noticed that you can set an alarm for the present day if you say the time and "today", but "tomorrow" doesn't work, so this isn't helpful.

Google has notoriously bad support and this may be their way of creating more e-waste, so given other bad experiences, I am not hopeful.

BTW, I think the real name of the device is Insignia Voice™ Portable Speaker With Google Assistant Built in NS-CSPGASP2 / NS-CSPGASP2-C

Re: Can't set alarm on Insignia Google Home Alarm Clock

Ggreen84 — Sat, 18 Nov 2023 02:20:37 GMT

I am having the exact same issue and it started on November 16th as well. Hoping something is resolved soon.

Re: Can't set alarm on Insignia Google Home Alarm Clock

josh48309 — Sat, 18 Nov 2023 02:34:29 GMT

Same thing happened to me!! Is this an update issue??

Re: Can't set alarm on Insignia Google Home Alarm Clock

wfg97079 — Sat, 18 Nov 2023 04:08:22 GMT

I am having the same issue and it started yeaterday

Re: Can't set alarm on Insignia Google Home Alarm Clock

Kwid — Sat, 18 Nov 2023 04:08:34 GMT

Same problem for me

Re: Can't set alarm on Insignia Google Home Alarm Clock

samuelebennett — Sat, 18 Nov 2023 05:46:01 GMT

Same problem here too.

Re: Can't set alarm on Insignia Google Home Alarm Clock

Insippid — Sat, 18 Nov 2023 05:58:54 GMT

I am having the same problem

Re: Can't set alarm on Insignia Google Home Alarm Clock

potash — Sat, 18 Nov 2023 06:42:13 GMT

As a work-around, setting a timer still works, so you can say "set a timer for tomorrow at 7 am". The "AL" won't light up, but it should still wake you up.

Re: Can't set alarm on Insignia Google Home Alarm Clock

Muddi — Sat, 18 Nov 2023 23:22:35 GMT

Hello everyone,

Thanks for sharing details about the issue here. I've duplicated this thread for a similar issue. Please note that we have very limited support for third-party speakers with built-in Google Assistants like Insignia. If rebooting and resetting your device did not resolve the issue, I suggest that you contact the Insignia support team for better assistance. Please note that once moved. this original thread will be locked.

Cheers,

Muddi

Re: Can't set alarm on Insignia Google Home Alarm Clock

Elesh — Sat, 18 Nov 2023 23:45:25 GMT

Why you are ignoring such huge issue and not replying to this topic

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Spoken-broadcast-message-changed-to-spoken-message/m-p/549241/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExQNEtBNDRHU1dBSDQ0fDU0OTI0MXxTVUJTQ1JJUFRJT05TfGhL#M98986

Re: Can't set alarm on Insignia Google Home Alarm Clock

Rehwaldt — Sun, 19 Nov 2023 20:04:27 GMT

Same thing here

Re: Can't set alarm on Insignia Google Home Alarm Clock

ExpectedCrayon — Mon, 20 Nov 2023 05:09:44 GMT

Same issue here. This is an issue caused by Google, Insignia doesn’t push updates for these devices. I use Google branded for the rest of my house, but they don’t make an alarm clock so I’ve relied on this. Think it’s time I ditch Google and try something else.

Re: Can't set alarm on Insignia Google Home Alarm Clock

HowardAndroid — Mon, 20 Nov 2023 13:32:05 GMT

Same issue with four of these Insignia speakers. I also did the same reboot and reset several times. It answers all other requests such as turning off my TV.

Re: Can't set alarm on Insignia Google Home Alarm Clock

HowardAndroid — Mon, 20 Nov 2023 13:55:50 GMT

I figured out how to force it. I have four Insignia clock speakers that around mid-november stopped allowing me to set the date for an alarm. If I say set the alarm for 5am tomorrow it just keeps saying "what is the date and time for the alarm". If I tell it specifically November 21, 2023 @6:00 am, it sets it finally but for 1 am. I am in EST, so if I get specific again and say November 21, 2023 @11:00 am in response to the "What date and Time" question it keeps giving me, it will set it for 6 am. So, it is 5 hours off for me. It like all other Google display/speaker devices normally needs only a generic statement like " set an alarm for tomorrow at 6 am". All other commands are working such as shutting off my Google TV. There is a nest community group where there are 20 to 30 others that have stated the same issue. I have completely reset the clock 3x and poker cycled it.

Re: Can't set alarm on Insignia Google Home Alarm Clock

HowardAndroid — Mon, 20 Nov 2023 14:49:06 GMT

I sent the above statement as an email to Insignia support. You probably should as well to get them moving on this.

Re: Can't set alarm on Insignia Google Home Alarm Clock

macisp2000 — Tue, 21 Nov 2023 03:27:36 GMT

I am glad I am not the only one with this problem. I couldn't figure out what I had done. Been using four of these (2 big, 2 little) for years now. They are great for the beside. I will try and use the word "Set a timer for 7am" and see if that works for me. I hope they correct this soon.

Re: Can't set alarm on Insignia Google Home Alarm Clock

Michaelalance — Tue, 21 Nov 2023 04:57:34 GMT

I can also attest to having this issue on 4 of these insignia speakers in my home. Please correct or offer a rollback!

Re: Can't set alarm on Insignia Google Home Alarm Clock

ExpectedCrayon — Tue, 21 Nov 2023 05:03:02 GMT

I have also reached out to Insignia. Let me know if you make any headway there. I’ll do the same.

Re: Can't set alarm on Insignia Google Home Alarm Clock

JennyMosquera — Tue, 21 Nov 2023 22:10:42 GMT

Giving it the command "the day after today at (time)" worked for me. I sent the email to the support department and the advise they gave me it's to take it to the technician but depending on the cost it would be better to get a new one. Doesn't make sense to replace it whe it still works perfectly besides the alarm issue that should be easily solved by them. They just want us to buy a new one.