topic Re: Google home is frozen will not boot in Speakers and Displays

Google home is frozen will not boot

Andre9595 — Fri, 15 Dec 2023 21:56:29 GMT

My google home has 4 white lights. Did fhe reset procedur (power cycle 10 time) and did power cycle 10 times and hold mute. Still same result.

Re: Google home is frozen will not boot

jasbday52 — Fri, 15 Dec 2023 22:08:03 GMT

Google sent out an update on Monday that disables most google home devices that are out of warranty. If you have an older google home product like a speaker it will probably be dead now. They are forcing user to purchase newer equipment by bricking their old equipment. Thanks Google!

Re: Google home is frozen will not boot

Andre9595 — Fri, 15 Dec 2023 22:45:31 GMT

This cant be serious.

Re: Google home is frozen will not boot

thekidz — Sat, 16 Dec 2023 06:25:23 GMT

Unfortunately it appears so. There are hundreds if not thousands of reports of the same thing.

Re: Google home is frozen will not boot

Chromoweb — Sat, 16 Dec 2023 09:13:35 GMT

Re: Google home is frozen will not boot

Chromoweb — Sat, 16 Dec 2023 09:16:19 GMT

This is strictly not true, I have 2 further Home Minis that are out of warranty, and they continue to work, whereas the third one is bricked. It may have been an update that caused it, but it's not solely due to them being out of warranty.

Re: Google home is frozen will not boot

JulienetManue — Sat, 16 Dec 2023 16:02:14 GMT

At the electrical connection !

After 5 Second

If I press the Reset button

If I press the Reset button at the electrical connection

After 5 second (press the Reset button at the electrical connection)

When i release the reset button

Re: Google home is frozen will not boot

Andre9595 — Sat, 16 Dec 2023 20:05:33 GMT

Did that fix it?

Re: Google home is frozen will not boot

JulienetManue — Sat, 16 Dec 2023 21:33:49 GMT

Nope, the trashbin fix it

Re: Google home is frozen will not boot

homix — Sat, 16 Dec 2023 23:48:44 GMT

Hi guys,

What do tour think about write on Twitter tagging @ google and @ madebygoogle ?
It seems that on Twitter they are repling. Let's invent an hashtag such as #googlehomebricked

The internet cannot remain indifferent

Re: Google home is frozen will not boot

jasbday52 — Sun, 17 Dec 2023 16:42:53 GMT

I called yesterday and actually got a supervisor on the phone. "They are aware of the issue but per Google's policy they will not provide any replacement of out of warranty equipment. " I was then told that I would need to purchase a new device. They would not even entertain a discount on new equipment.

I don't think Google is a company worth dealing with. I took their advice an bought a brand new Alexa. Echo dot. It arrives yesterday and the sound is 1,000% better than the Google home speaker.

Side note:

When I told the Amazon representative about what Google had done he gave me a 15% off code for the new Echo. Now that is looking out for your customers.

Google would not even discuss a replacement or a discount on a new device even though they broke it.

Time to say goodbye to Google products.

They really couldn't care less about their customers!

Re: Google home is frozen will not boot

Valen — Sun, 24 Dec 2023 12:16:38 GMT

Same problem with my Google Home and your solution is exactly a copy paste of my solution 😂 welcome Alexa 👍