topic Re: Various Google Speakers and Displays 'Unlink' from Home App almost daily. in Speakers and Displays

Various Google Speakers and Displays 'Unlink' from Home App almost daily.

Jimadmz — Sat, 16 Dec 2023 06:58:46 GMT

I have 4 Nest Mini's, 2 Nest Hubs - 1st gen, 2 Nest Audio Speakers, and 1 Google Home Speaker. Almost every day, 2 Minis, 1 Hub and 1 Nest Audio Spkr unlink themselves from my Home app. I try to engage and the device responds "please link in the google home app" - or something similar. This has been going on for quite sometime. I've rebooted, factory reset and even changed their locations to another 'working' device. It helps for, usually, one day or so. Then all of a sudden I ask a question and I get the noted response. I look in my home app and all the affected devices are listed at the bottom of the devices page under 'Local Devices'. I have to go into each one and assign it to my home and the room/location I want it to be in. And when it happens, it does it for all 4 seemingly at the same time.

Additionally, it was just for 3 devices. It just started happening recently to the 2nd affected mini. Also early on when this started happening, I noted in the 'Activity' tab of the home app that I (by email name) disconnected the device, and I never did. I am the only one on my account and in my Home network. Recent checks to the Activity tab no longer states that.

Does anyone have an idea as to where to go from here? Thanks!

Re: Various Google Speakers and Displays 'Unlink' from Home App almost daily.

Leafs64 — Sat, 16 Dec 2023 16:54:29 GMT

I have had the same issues; only 2 of us at home. At times it wants to unlink from Sirius radio. Once I remember where to go to link back up it may stay good for months? My guess is maybe an update?

Re: Various Google Speakers and Displays 'Unlink' from Home App almost daily.

Juni — Wed, 20 Dec 2023 19:14:13 GMT

Hi folks,

Jimadmz, thanks for reaching out. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact us form with all the needed information, then let me know once done.

Leafs64, what Nest speaker do you own? What troubleshooting steps have you taken so far?

I look forward to your response.

Regards,

Juni

Re: Various Google Speakers and Displays 'Unlink' from Home App almost daily.

Jimadmz — Thu, 21 Dec 2023 06:25:57 GMT

Hi Juni - thanks for the response and info. I just filled out the form. I appreciate any assistance you can provide. As I said in the original statement, this has been going on for quite some time and I've done a bit of troubleshooting. Needed to elevate it for some supertech support!

Re: Various Google Speakers and Displays 'Unlink' from Home App almost daily.

Alex_S — Thu, 21 Dec 2023 18:25:14 GMT

Hi there,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Best,
Alex

Re: Various Google Speakers and Displays 'Unlink' from Home App almost daily.

Jimadmz — Fri, 22 Dec 2023 07:08:45 GMT

Thanks Alex - I appreciate the update.

Re: Various Google Speakers and Displays 'Unlink' from Home App almost daily.

Alex_S — Fri, 22 Dec 2023 18:22:23 GMT

Hi there,

You’re most welcome!

Cheers,
Alex

Re: Various Google Speakers and Displays 'Unlink' from Home App almost daily.

Biggsyboi — Sun, 24 Dec 2023 20:55:47 GMT

Could you please update this thread with your progress when you have any sort of useful assistance?

Re: Various Google Speakers and Displays 'Unlink' from Home App almost daily.

Alex_S — Sat, 06 Jan 2024 16:26:38 GMT

Hello there,

The team is also waiting for an update from Jimadmz so they can further isolate the issue.

Warmly,
Alex

Re: Various Google Speakers and Displays 'Unlink' from Home App almost daily.

Jimadmz — Sun, 07 Jan 2024 08:38:25 GMT

Hi Alex - I was able to get the info requested and have sent an update via email to googlehome-support.

Re: Various Google Speakers and Displays 'Unlink' from Home App almost daily.

Alex_S — Tue, 09 Jan 2024 16:02:10 GMT

Hi Jimadmz,

We appreciate your update! Let me ask the team for a follow-up.

Kind regards,
Alex