topic Display not working in Speakers and Displays

Display not working

Rjt27 — Sat, 06 Jan 2024 08:28:59 GMT

My nest has a black box floating on the screen with occasional horizontal green lines colouring the display.

I have followed the advice to factory reset after powering the device off but the display problem persists and I now cannot reconnect the device due to the display problem.

The audio was fine as was the Google assistant so it seems to be a display issue only

Re: Display not working

Alex_S — Thu, 11 Jan 2024 14:14:37 GMT

Hi Rjt27,

I’m sorry to hear about what happened to your Google Nest Hub 2nd gen’s screen. Kindly share a photo showing the issue.

Regards,
Alex

Re: Display not working

Rylea — Thu, 11 Jan 2024 18:52:42 GMT

Hello,

I am experiencing the same issue. My Google Nest Hub 2nd generation was purchased Dec. 1st 2020 and now the screen doesn't work. I've unplugged it several times and replugged it and it doesn't solve the issue. I just get a black screen and no display. Please help.

Re: Display not working

Alex_S — Sat, 13 Jan 2024 18:39:51 GMT

Hi Rylea,

Thanks for reaching out. Have you tried to factory reset your Google Nest Hub 2nd gen?

Best,
Alex

Re: Display not working

Rjt27 — Sat, 13 Jan 2024 20:38:11 GMT

Alex,

how would you like me to share a photo with you?

there doesn’t seem to be an option for sharing photos on the this messaging service?

Re: Display not working

Alex_S — Tue, 16 Jan 2024 17:27:29 GMT

Hello Rjt27,

Oh, I see. Our team will take a look at this. Kindly fill out this form and let us know once you're done.

Thanks,
Alex

Re: Display not working

Alex_S — Wed, 17 Jan 2024 16:27:23 GMT

Hey there,

Rjt27, we got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Rylea, we haven’t heard back from you in a while. Were you able to factory reset your device?

Warmly,
Alex