topic Re: Nest Hub and Sirius XM not working : Config-Failed?? in Speakers and Displays

Nest Hub and Sirius XM not working : Config-Failed??

sarosi — Thu, 14 Dec 2023 18:33:13 GMT

I have been using Sirius XM with my nest hub for years. All of a sudden it stopped working.

You can request to play something from Sirius XM, and the Hub obliges... "Streaming XXXX on Sirius XM..."

The screen then shows that the hub switches to Sirius XM but just before the player launches you can see (VERY briefly)an alert that reads:

"config-failed :0. Could not retrieve receiver configuration, please try again in a few minutes"

I have tried re-linking my Sirius account, unplugging the hub and even the entire wifi network. Nothing seems to fix it.

The hub functions properly on all other fronts (Spotify works etc)

Anyone have any advice here?

thanks

SiriusXM stopped streaming

edbank — Sat, 09 Dec 2023 19:27:45 GMT

SiriusXM just stopped playing on my Google Home. I have both a nest hub and a mini. When requesting a SiriusXM station I get the response "Something went wrong. Try Again." This issue just cropped up yesterday. I ahd the same issue months ago and then it magically fixed itself.
Is this a software update issue? Is anyone lookinginto this?

Re: SiriusXM stopped streaming

ericarose88 — Sun, 10 Dec 2023 13:11:49 GMT

This just started happening to me as well. Two days ago. I’ve factory reset my nest and the problem is still happening. Thanks for posting. Hoping we can escalate this.

Re: SiriusXM stopped streaming

Alex_S — Wed, 13 Dec 2023 18:32:00 GMT

Hi everyone,

Thanks for posting—let's get this sorted out. Have you tried asking Google Assistant on your phone to play SiriusXM to see if it works? How about casting from the SiriusXM app to your Google Home devices? Try to unlink and relink your SiriusXM account, and then reboot your Google Home devices. Let me know how it goes.

Regards,
Alex

Re: SiriusXM stopped streaming

edbank — Wed, 13 Dec 2023 19:35:32 GMT

The issue resolved itself today with no interaction on my part.

Re: SiriusXM stopped streaming

ericarose88 — Thu, 14 Dec 2023 01:06:23 GMT

Thanks. The issue resolved itself, just like Edbank mentioned below.

Re: SiriusXM stopped streaming

ericarose88 — Thu, 14 Dec 2023 01:07:12 GMT

Just checked my hub and it played with no issue and no interaction on my part either. Thanks for commenting again, or else I would have rebooted and unlinked for the millionth time this week.

Re: SiriusXM stopped streaming

Alex_S — Thu, 14 Dec 2023 18:27:41 GMT

Hi there,

We’re glad to hear that this has been sorted out! Thanks for keeping us updated. Should you have other concerns about Google Nest devices, you know where to find us. We’d be happy to help.

Cheers,
Alex

Cannot play Siriusxm

JW88 — Thu, 14 Dec 2023 18:36:44 GMT

I have 2 Google displays and 2 Google speakers and none of them will play SiriusXM. I ask to play a channel on SiriusXM. The system’s repeats it back to me as normal and the display shows like it will start to play and then it doesn’t. System just goes back to display as it is not doing anything.. a quick error appear saying cannot load configuration. I have linked and delinked account. I have powered down and unplugged everything including router with no luck. Any thoughts?

Re: SiriusXM stopped streaming

DaleN — Thu, 14 Dec 2023 18:43:08 GMT

Glad to see resolution for others.

This just happened with me in Canada. I unlinked/linked my SiriusXM account in Home, rebooted devices, etc. I can stream other services and cast SiriusXM from my phone. The one additional bit of information I can provide is the error message that appears briefly on my Hub:

"config-failed : 0

Could not retrieve receiver configuration, please try again in a few minutes"

This may auto resolve for me as well but so far, no joy. So casting it is for now.

Re: Nest Hub and Sirius XM not working : Config-Failed??

DaleN — Thu, 14 Dec 2023 18:48:51 GMT

Just posted this in a similar but perhaps not identical thread elsewhere in this Community.

"config-failed : 0

Could not retrieve receiver configuration, please try again in a few minutes"

This may auto resolve for me as well but so far, no joy. So casting it is for now.

Re: Cannot play Siriusxm

JGLASS — Thu, 14 Dec 2023 19:33:25 GMT

same issue. working yesterday. Now not working. a config fail error flashes. factory reset the device (google home max) no change. unlinked account, linked account - change. on this site to hopefully find a solution.

Re: Nest Hub and Sirius XM not working : Config-Failed??

NestHub2023 — Thu, 14 Dec 2023 19:35:16 GMT

Same here for both my nest hubs. I saw SiriusXM released a new app today, which is probably why: https://thedesk.net/2023/12/siriusxm-new-smartphone-app-download/

We obviously need an application update for nest hubs.

Re: Nest Hub and Sirius XM not working : Config-Failed??

NestHub2023 — Thu, 14 Dec 2023 19:39:22 GMT

Looks like we may need to wait for Google to push a firmware update - looks like the last one was from 12/6:

https://support.google.com/googlenest/answer/7365257?hl=en#zippy=%2Ccurrent-production-firmware-version

Re: Cannot play Siriusxm

PenNib — Thu, 14 Dec 2023 19:51:10 GMT

I have the same issue on 3 Nest devices. I checked all setting and my subscription with SiriusXM is linked. Google nest recognizes command and responds with agreeing to play not no sound on multiple devices.

Re: Nest Hub and Sirius XM not working : Config-Failed??

NestHub2023 — Thu, 14 Dec 2023 20:02:39 GMT

Update: I called Google One and they did not appear to know about the issue. I asked how I can let the developers know. I was told you can say "Hey Google, leave feedback" to your device and then tell them about your issue. So, the more people who do, the better.

Re: Nest Hub and Sirius XM not working : Config-Failed??

DaleN — Thu, 14 Dec 2023 20:23:57 GMT

Thanks. An additional interesting(?) tidbit. After playing my cast stream for a while my Hub took over the SiriusXM stream. I was able to switch channels via the Hub touchscreen. It continued to play while my phone app was closed. 🤷‍♀️

Re: Cannot play Siriusxm

NestHub2023 — Thu, 14 Dec 2023 20:24:52 GMT

SiriusXM released a totally rebuilt app today (and may have changed the streaming process). We will need a new firmware update for a fix (last was 12/6). I let Google know of the issue, and they were unaware. I am also letting SiriusXM know. You can say "Hey Google, leave feedback" to your device to also report the issue.

Re: Cannot play Siriusxm

NestHub2023 — Thu, 14 Dec 2023 20:28:03 GMT

here is the news release today about the app: https://www.digitaltrends.com/home-theater/siriusxm-new-app-launch/

My hubs stopped working when as soon as the new app was released.

Re: Nest Hub and Sirius XM not working : Config-Failed??

NestHub2023 — Thu, 14 Dec 2023 20:32:12 GMT

That would indicate that the issue is with the authentication handshake from the hub when siriusxm starts streaming. If it already authenticated it on your phone and then the hub took it over, then the hub would not need to do the authentication. You would expect the unlink/link to work, but the hub would still have the old authentication method in the 12/6 firmware.