topic Re: Nest mini keeps resetting in Speakers and Displays

Nest mini keeps resetting

Nobby_1963 — Fri, 05 Jan 2024 16:07:48 GMT

Ive several nest 2 minis. One that’s close to the router has started resetting every few days. I’ve reset back to default several times but it still resets. Any one had this?

Re: After a few hours it says "Link account"

João2024 — Sun, 07 Jan 2024 19:29:14 GMT

Tenho um nest mini 2 com o mesmo problema a alguns meses já. Nada resolveu até agora.

Re: Nest mini keeps resetting

João2024 — Sun, 07 Jan 2024 19:35:42 GMT

Tenho um nest mini 2 com o mesmo problema a vários meses. Até agora nada que eu fiz resolveu.

Re: Nest mini keeps resetting

Muddi — Sun, 07 Jan 2024 23:51:38 GMT

Hello folks,

Thank you for getting in touch. I completely understand the frustration of dealing with a Google Nest Mini that keeps resetting. To confirm, are you prompted to set up the device again each time it resets or does it simply lose connection to the network? How frequently does this issue occur? Also, are you still using the original power cable that came with the speaker? Lastly, is the speaker plugged directly into a power outlet or are you using a power strip or extension cord?

Looking forward to your response.

Cheers,

Muddi

Re: Nest mini keeps resetting

João2024 — Mon, 08 Jan 2024 00:02:35 GMT

Normalmente eu preciso reconfigurar ele a cada 3 dias.
O cabo de energia é o original que veio junto ao aparelho. O nest mini está ligado diretamente na tomada.
Já fiz diversas tentativas de resolver o problema como por exemplo: resetar aos padrões de fabrica, trocar de rede wifi, deixar desligado por vários dias, configurar a partir de um aparelho diferente etc

Versão do firmware do sistema: 375114 Firmware do Google Cast: 2.57.375114 Idioma: pt-BR

Re: Nest mini keeps resetting

Nobby_1963 — Mon, 08 Jan 2024 10:09:46 GMT

Hi, I’m prompted to set the device up again in the app. It happens every 2-3 days on only one mini. It’s using the original power cable and plugged straight in to the wall socket.

Re: Nest mini keeps resetting

Alex_S — Wed, 10 Jan 2024 17:17:40 GMT

Hi everyone,

Open the Google Home app > Favorites > Tap the bell icon at the top right. Do you see a history or event about your Google Nest Mini device being removed from your home? Also, Nobby_1963, kindly provide the Cast firmware version of your Google Nest Mini device.

Regards,
Alex

Re: Nest mini keeps resetting

Nobby_1963 — Thu, 11 Jan 2024 14:36:51 GMT

There are numerous entries of the mini being added and two of it being removed, this was when I tried full resets of the mini. Cast firmware version: 2.57.375114

Re: Nest mini keeps resetting

Alex_S — Fri, 12 Jan 2024 18:48:58 GMT

Hi Nobby_1963,

Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Best,
Alex

Re: Nest mini keeps resetting

Nobby_1963 — Fri, 12 Jan 2024 18:58:29 GMT

Form sent

Re: Nest mini keeps resetting

Alex_S — Sat, 13 Jan 2024 18:18:21 GMT

Hey there,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex

Re: Nest mini keeps resetting

Nobby_1963 — Thu, 18 Jan 2024 18:05:49 GMT

You’ve gone quiet. I’m still having problems.

Re: Nest mini keeps resetting

Alex_S — Fri, 19 Jan 2024 17:23:00 GMT

Hello Nobby_1963,

We appreciate your patience. I’ve sent a follow-up to the team, and it looks like they’ve already sent you an email. Should you have additional questions about your concern, feel free to ask the senior specialist through email so they can further look into it.

Kind regards,
Alex

Re: Nest mini keeps resetting

Nobby_1963 — Fri, 19 Jan 2024 17:57:48 GMT

My warranty claim was immediately rejected by Google. Time to look for alternatives, won’t buy Google again!

Re: Nest mini keeps resetting

Muddi — Sun, 21 Jan 2024 18:28:20 GMT

Hi Nobby_1963,

We're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind.

Cheers,

Muddi