topic Re: Nest Audio and Nest minis making a clipping/popping noise in Speakers and Displays

Nest Audio and Nest minis making a clipping/popping noise

RyanO — Mon, 18 Dec 2023 06:42:42 GMT

I have experienced this issue on both my Nest Audio and Nest and Google Mini devices. I listen and am closest to the Nest Audio the most so I recognize it more often on that speaker.

When playing music either casted from my phone, or via a command to the speaker, the audio will make a clip or popping noise. This has been going on for several months now on all devices, at least some time since May or June if I can recall.

It does not seem to matter what audio service is used, it still clips/pops. This has happened with YouTube Music, Spotify and iHeart

I thought maybe it was a Preview Program issue so I left the program and the issue persisted. So the preview program does not seem to be the root cause.

The Nest Audio does not have an Ultrasound Sensing option and neither does the Google Mini so I am not able to turn it off on those devices. The Neat Mini does have this option so I have turned it off on that device and it did not resolve it.

This is extremely annoying as I listen to music all day while working.

Re: Nest Audio and Nest minis making a clipping/popping noise

Kimlilly — Tue, 19 Dec 2023 06:41:13 GMT

Mine does the same it will also stop the music for a few minutes.

Re: Nest Audio and Nest minis making a clipping/popping noise

Princesss — Thu, 04 Jan 2024 17:28:54 GMT

Hello folks,

Thanks for posting in the Community.

We're sorry to hear about this. Since this issue is isolated on Google Nest Audio, has anyone of you already tried performing a complete reset? If not, here's how to do that: Factory reset Google Nest or Home speakers or displays

Let me know if this works for you.

Best,

Princess

Re: Nest Audio and Nest minis making a clipping/popping noise

RyanO — Thu, 04 Jan 2024 17:34:56 GMT

Yes, I have tried a complete reset and this is not isolated to just the Nest Audio. If you read this is also Nest Minis and Google Minis. There are other threads of users experiencing this issue too https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Strange-popping-sound-in-my-nest-mini/m-p/571458#M103598

Re: Nest Audio and Nest minis making a clipping/popping noise

Princesss — Tue, 09 Jan 2024 17:02:17 GMT

Hello RyanO,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

Re: Nest Audio and Nest minis making a clipping/popping noise

RyanO — Tue, 09 Jan 2024 17:10:58 GMT

I have completed the form.

Re: Nest Audio and Nest minis making a clipping/popping noise

Princesss — Fri, 12 Jan 2024 16:19:07 GMT

Hello there,

Thanks for your effort. Could you fill out the form again and make sure to use the email account you use here in the Community? I'd like to make sure that we can see the form you filled out.

Let us know once done.

Best,

Princess

Re: Nest Audio and Nest minis making a clipping/popping noise

RyanO — Fri, 12 Jan 2024 21:48:48 GMT

Completed, again.

Re: Nest Audio and Nest minis making a clipping/popping noise

Princesss — Tue, 16 Jan 2024 16:50:11 GMT

Hi RyanO,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess