topic Re: Looking for a case update- 5-8478000035797 in Speakers and Displays

Looking for a case update- 5-8478000035797

Aaughe — Thu, 11 Jan 2024 20:13:40 GMT

I was informed I'd receive an update via email from the Google technical team. My case was submitted on 12/18/23 regarding my Google Home Speaker. What are the requirements for a replacement?

Re: Looking for a case update- 5-8478000035797

JillG — Thu, 11 Jan 2024 20:27:13 GMT

HI @Aaughe

I'll send your post over to our Community Specialists for a look.

Re: Looking for a case update- 5-8478000035797

Juni — Thu, 11 Jan 2024 21:11:20 GMT

Hi folks,

Thanks for the help here, JillG.

Aaughe, thanks for reaching out and letting us know about your concern. An email was sent on December 18, 2023. Please check your inbox and reply to that email so they can move on to the next step.

Regards,

Juni

Re: Looking for a case update- 5-8478000035797

Aaughe — Thu, 11 Jan 2024 21:29:55 GMT

The only email that I received was a transcript of the chat from a noreply email address. Is there something that can be resent to me?

Re: Looking for a case update- 5-8478000035797

Juni — Fri, 12 Jan 2024 15:37:46 GMT

Hey Aaughe,

Thanks for checking. Could you confirm by checking the link below if that is how you did the reset?

Factory reset Google Nest or Home speakers or displays

I look forward to your response.

Regards,

Juni

Re: Looking for a case update- 5-8478000035797

Aaughe — Fri, 12 Jan 2024 15:41:50 GMT

Yes, that is how I attempted the reset. It is stuck with all four white lights on.

Re: Looking for a case update- 5-8478000035797

Juni — Fri, 12 Jan 2024 19:23:24 GMT

Hi there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.

Thanks,

Juni

Re: Looking for a case update- 5-8478000035797

Aaughe — Fri, 12 Jan 2024 22:51:24 GMT

Submitted.

Re: Looking for a case update- 5-8478000035797

Muddi — Fri, 12 Jan 2024 23:58:15 GMT

Hey Aaughe,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.

Cheers,

Muddi