topic Re: Google home error - linking device in Speakers and Displays

Google home error - linking device

DeeVinity — Sat, 13 Jan 2024 16:15:48 GMT

Gawd-damnit!

ive tried everything

-new email

-reset modem and router

-change passwords

-reset Google devices

-reinstalled Google home

-put rise on my phone,

you name it, but when want to link my Google home nest hub it says:

The operation couldn't be completed. (kGSKErrorDomain error

-83902.) home sees my hub, also my network, even the name in the app for the device (chosen room)

but, boom! Stuck, error. Can’t find no solution on Google even.

please help! Today! and others

Re: Google home error - linking device

MplsCustomer — Sat, 13 Jan 2024 17:32:40 GMT

@DeeVinity

I think Google Nest Support really needs to address this error:

"The operation couldn't be completed. (kGSKError Domain error -83902.)”

At a minimum, Google Nest should change the text of the message from technical gibberish to something meaningful.

There is a continuous stream of posts in this forum from customers encountering this error, going back to 2021.

A few customers seem to have success by setting the default language in their phone to the same value used on their Google Account, as in this customer reply:

" ended up resolving this by changing the default language in my apple iphone 12 iOS version 17.2 to English US (from English AU) as well as changing my Google account to English US and my assistant settings to Google US."

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Issue-connecting-Nest-speaker-to-Google-Assistant-account-in-setup/m-p/554303

Other customers report success by using an Android phone instead of an iPhone for the setup:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/The-operation-couldn-t-be-completed-KGSKErrorDomain-error-83905/m-p/545529

One Google Nest Community Specialist says the error "usually....appears when you use a Google Workspace account":

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/error-83902-kgsk-error-domain/m-p/351635

One customer, @David_K , a Platinum Product Expert, posted a series of troubleshooting steps in this thread:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/The-operation-couldn-t-be-completed-KGSKErrorDomain-error-83905/m-p/545529

Re: Google home error - linking device

Juni — Tue, 16 Jan 2024 20:31:02 GMT

Hi folks,

Thanks for the help here, MplsCustomer.

DeeVinity, thanks for reaching out. I hope you got the answer you were looking for. If you need help with your Google Home or Nest devices, please do not hesitate to reply.

Regards,

Juni

Re: Google home error - linking device

CcBray — Sat, 27 Jan 2024 01:48:09 GMT

Hi Juni - so what is GOOGLE’S solution??
why is this happening????

What if none of the above “suggestions “ work ? Hit and miss- some work sometimes.

Please - as already mentioned it’s been 3 years this has been a known problem?

Re: Google home error - linking device

CcBray — Sat, 27 Jan 2024 02:04:53 GMT

Many many thanks for this - I have exalted google nest since 2020 to EVERYONE I know and purchased 30+ for my home, family and friends. Friend who moved into a housesitting home yesterday has this problem.
it’s worked in several homes but not the current one. Kept trying factory reset etc - couldn’t get it connected and as a result he has missed a highly important overseas zoom call during the night.

He failed to wake to his phone alarm as too low in volume and he post covid just last week and exhausted.
He uses google nest for alarms as it’s loud. This has caused immense embarrassment and damage to his reputation as a consequence .
Really bad google have know this problem for years.
I’ve been googling to try find resolution and your reply is the first I found with a list of possible solutions.

Many many thanks to you for your kindness in posting this 🙏.
p.s. I’ve sent him this link and fingers crossed 🤞 something works.
I will let you know if it does and what worked.
Cc

Re: Google home error - linking device

CcBray — Sat, 27 Jan 2024 02:06:21 GMT

Did any of the solutions MPlsCustomer

did any of the solution’s provided by Mspls work for you ?

Re: Google home error - linking device

MplsCustomer — Sat, 27 Jan 2024 02:11:54 GMT

@CcBray

The problem has never happened to us. I've just been watching a steady stream of these reports for a long time now, and am amazed Google Nest has still not provided a definitive solution.

Re: Google home error - linking device

Juni — Sat, 27 Jan 2024 19:53:09 GMT

Hi folks,

CcBray, Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.

Best,

Juni

Re: Google home error - linking device

Alex_S — Tue, 30 Jan 2024 15:47:54 GMT

Hey CcBray,

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warmly,
Alex