topic Re: Advertisements playing, despite being Youtube Premium user. in Speakers and Displays

Advertisements playing, despite being Youtube Premium user.

Uriah — Fri, 29 Oct 2021 18:10:58 GMT

Hello, for the past few weeks, Advertisements have begun playing on my Google Home Max, despite being a Youtube Premium user. I'll ask Google to play music on the device or group of living room devices, then after one song it will start playing an Advertisement...

I've confirmed my Google Home app is still set to use YouTube Music service to play from.
I've confirmed my subscription is very much still active, I've been sub'd for years to Google Music which gave me YT Red, which now turned into the YT Premium which Youtube Music uses.

Can you tell me why I'm getting ads on Youtube Music through my nest device now? It's this how the paid service works or is something misconfigured?

YouTube music premium

Terry64 — Sat, 16 Oct 2021 23:52:27 GMT

I have a YouTube music premium subscription however when I try and play music over my google home speaker I still get the adverts and it tells me I should update to the premium version.

I have tried unlinking my account and then re-linking it, but that does not work.

any thoughts as to how I can resolve this?

thanks

Re: YouTube music premium

Ashepherdson — Sun, 17 Oct 2021 03:10:10 GMT

Check if the same issue happens on Google Assistant app on phone.
Remove all accounts linked on Google Home app and on the phone.
Relink first the account that have YouTube Premium on phone and Google Home app

Google home mini

Sakshi2607 — Sun, 17 Oct 2021 04:42:29 GMT

I have recharged my Youtube Premium but my Google home mini is not responding. It's showing ad continuously

Re: YouTube music premium

rhammond84 — Mon, 18 Oct 2021 19:51:56 GMT

I have just started getting this issue with one speaker group only. It is a speaker group that consists of a Nest Hub Max, Google Home Max and two Google Home Minis setup as a pair. Oddly, when I remove and the Google Home Minis from the group and reset them, the issue goes away for the remaining devices in the group.

I then re-added and all was working, but after a day the same issue has come back.

There's something odd about this speaker group as when all devices added to it, it also does not show the 'play music' blue link beneath it in the Google Home app.

I don't have the issue on any other devices or groups.

Re: Google home mini

rhammond84 — Mon, 18 Oct 2021 21:13:43 GMT

Interesting... Wonder if this is same as this: https://www.googlenestcommunity.com/t5/Apps-Account/YouTube-music-premium/m-p/27658#M2092

Re: Advertisements playing, despite being Youtube Premium user.

Conall — Fri, 29 Oct 2021 21:18:47 GMT

Same issue here. Very annoying. Basic troubleshooting of resetting, redos loading app, signing out in does not work

Re: YouTube music premium

Conall — Fri, 29 Oct 2021 21:23:05 GMT

I have the same issue.

tried above troubleshooting and same problem. Deleted app and redownloaded. Reset speakers. Logged out and in.

to answer your question everything on phone and apps works flawlessly. Just when trying to play on home/nest speakers is there an issue. Interestingly it seems to affect some music more than others. Eg it played bob marley with no ads but played van halen with ads. Most music seems to have ads though. Seems to affect all users in the house as well

Re: Advertisements playing, despite being Youtube Premium user.

Rainman43CZ — Sat, 30 Oct 2021 08:27:33 GMT

I have same issue. Hard reset does not help at all. Any idea how to solve it?

Re: Advertisements playing, despite being Youtube Premium user.

Jimbabwe — Sat, 30 Oct 2021 14:13:18 GMT

Same issue. Frustrating!

YouTube Music

Notanotheracct — Sun, 31 Oct 2021 13:09:27 GMT

I am at the end of my rope. My Google Home Mini is connected to my YouTube premium subscription (which includes YouTube Music), but refuses to recognize that fact and is constantly playing ads. I like to have it play music for my dog while I'm away so I can't just cast my YouTube to the Mini. But the ads are ridiculously loud and make my dog anxious when the calming sounds are interrupted by a bombastic commercial. It says my subscription is active, and yet won't actually let me have any access to my playlists or to any of my other member benefits. Please help.

Re: YouTube Music

playeiro — Mon, 01 Nov 2021 00:56:21 GMT

same problem here, but I have a group of Google Home Speaker so all runing ads, google knows that they did something

Re: Advertisements playing, despite being Youtube Premium user.

GarrettDS — Tue, 02 Nov 2021 17:53:58 GMT

Hey there,

Sorry to hear about the issues with Youtube, I'm sure it's frustrating.

I would suggest searching through the Youtube Help Center or contacting their support directly as this is not something that we support in this forum.

Best regards,

Garrett DS

Re: Advertisements playing, despite being Youtube Premium user.

Conall — Tue, 02 Nov 2021 18:27:28 GMT

Hi there, contacted both google home support. They went through troubleshooting with me and it seemed clear the fault was with google nest. All other YouTube services on phones iPads and ccwgtv work fine. Even though this was the case they said the same thing “contact YouTube”. YouTube thought this was very strange when I actually called them. They humoured the other support team and checked all subscriptions were active. Then confirmed it is definitely not a YouTube issue and a nest issue. This is an issue for this forum.

Re: Advertisements playing, despite being Youtube Premium user.

GarrettDS — Wed, 03 Nov 2021 22:27:52 GMT

Hey there,

Thanks for letting me know what you have tried.

To get a better understanding of where the issue might be, would you mind doing a factory reset on your device and let me know if that works? You can also try unlinking and relinking your device as well.

I look forward to hearing from you.

Best regards,

Garrett DS

Re: Advertisements playing, despite being Youtube Premium user.

Conall — Wed, 03 Nov 2021 22:51:38 GMT

Hi Garrett

I have factory reset many of the devices many times. Also unlinked and rekindled accounts. Signed out and in. Deleted and reinstalled app. The problem keeps occurring. But not every time. When I called google home support they could not solve the problem and escalated it to one of their “experts”. Haven’t heard back on a couple of days.

It seems to be a common problem on forums so hopefully someone is working on it.

Re: Advertisements playing, despite being Youtube Premium user.

GarrettDS — Thu, 04 Nov 2021 22:09:05 GMT

Hi there,

Thank you for letting me know what troubleshooting steps you've taken, and I apologize that you're still experiencing this as I'm sure it's frustrating. If you happen to have a Case ID I can pass it forward and get it escalated to have someone take a look at it.

I look forward to hearing from you.

Best regards,
Garrett DS

Speaker

maayan98 — Sat, 06 Nov 2021 09:19:52 GMT

Google speaker doesn't recognise I have YouTube primium. It's all set up on my phone.

Youtube Premium still getting adds

Sofaires — Sun, 07 Nov 2021 18:19:56 GMT

Hello, my issue is a weird one to me. I have a housegroup setup of 2 nest audio setup as stereo speakers, another nest audio single one in another room, and a nest mini 2nd gen in the kitchen. I only get ads in music when i play as a housegroup but if i play music on my stereo speakers only or any other device i won't get ads.

I have youtube premium individual, not sure if is a limit on the type of membership but any help would be appreciate it.

Also i have a google nest hub 2nd gen but is not part of the housegroup when playing music, not sure if that helps investigate, please advice thank you

Re: Youtube Premium still getting adds

Sofaires — Sun, 07 Nov 2021 23:54:40 GMT

i did rebooted every device to see if that could fix the issue but still the same thing persisted