topic Re: Cast icon missing from Calm app in Speakers and Displays

Cast icon missing from Calm app

donalh — Sat, 23 Dec 2023 01:13:01 GMT

I have a number of Google / Nest speaker products (Google Home, Google Home mini, Nest mini). In the past day, the icon is no longer showing in the Calm app and unclear if it's an issue on the Calm side or Google / nest side.

Our nightly routine is to cast sleep stories from the Calm app to one of the mini devices. Works flawlessly most of the time. Tonight not so much - cast icon is missing.

Have tried the usual reboot devices, reinstall app, restart wifi, etc. no dice. Other apps are able to cast without issue.

Relevant information

Calm app version 6.37

Android version 14 (Pixel 5).

Re: Cast icon missing from Calm app

WillSK — Sat, 23 Dec 2023 00:48:30 GMT

Have the same issue. I regularly use calm to help get my newborn (and myself) to sleep via our nest speaker. Tonight, no more cast icon?

Re: Cast icon missing from Calm app

donalh — Sat, 23 Dec 2023 01:13:36 GMT

Thanks for confirming it's not just me that's impacted. 🙏

Re: Cast icon missing from Calm app

Jstove — Sat, 23 Dec 2023 03:50:43 GMT

I was able to cast last night, but tonight, nothing. I've uninstalled the app, restarted my phone....my kids just want their sleep stories

Re: Cast icon missing from Calm app

Mommynewns — Sat, 23 Dec 2023 05:52:16 GMT

Same here. Glad you all said something. Hope this gets fixed soon. It's gonna be a long night without ocean sounds...

Re: Cast icon missing from Calm app

gardnerla — Sat, 23 Dec 2023 05:55:46 GMT

If you look on the Calm app help section, Google home is no longer supported for some reason.

https://support.calm.com/hc/en-us/articles/115004233614-Is-Calm-available-on-Google-Home-Apple-HomePod-Sonos-Alexa-or-Amazon-Echo-

Re: Cast icon missing from Calm app

Wilkinster — Sat, 23 Dec 2023 06:03:04 GMT

Same problem here. I put in a support request with calm. Not expecting much from them but just in case.

Casting calm for my kids is the reason I put a nest device in their room. I hope this will be resolved soon.

Re: Cast icon missing from Calm app

Momster — Sat, 23 Dec 2023 12:30:53 GMT

Same problem here. Why can't we just link to our Google like YouTube or Netflix and stream directly. The work around of casting was clunky and frustrating (we have 4 kids who all love a bedtime story). For the price of $80/year you would think there would be smoother integrations. Sorry haha. A very frustrated mom.

Re: Cast icon missing from Calm app

donalh — Sat, 23 Dec 2023 17:11:01 GMT

It's not clear if audio casting is related to the deprecated Google Home integration. My understanding of the ecosystem is that the Google assistant actions on home devices is different to the casting feature.

If Calm have indeed dropped supporting for casting, I'll won't be renewing my subscription next month since this is the feature I use most. 🙄

Re: Cast icon missing from Calm app

Orbs — Sat, 23 Dec 2023 22:25:17 GMT

Yep, same issue here. No longer able to cast. Tried all the usual troubleshooting tips. It's dodgy at the best at the best of times. Will keep trying, Im assuning no one else has had aby luck?

Might be that they've dropped support for casting. In which case we'll be dropping our subscription

Re: Cast icon missing from Calm app

WillSK — Sun, 24 Dec 2023 10:31:15 GMT

Hey guys,

Got a response from Calm customer care.

"Thanks for reaching out, and I'm sorry for the trouble!

Our developers are currently looking into the issue where the option to cast to Google Home/Nest speakers has disappeared. We apologize for the inconvenience and hope to have this resolved as quickly as possible.

In the meantime, I would recommend playing through your device speakers.

Once the issue is resolved, we will update the following Help Center page: https://support.calm.com/hc/en-us/articles/1260803488469-Recently-resolved-technical-issues. I also suggest periodically checking your Calm app and device OS for updates.

Please let me know if you have any other questions or information to provide. Thanks for your patience!

All the best,

Re: Cast icon missing from Calm app

Orbs — Sun, 24 Dec 2023 10:48:46 GMT

Hi WillSK

It's not a technical issue. They've dropped support for casting through Google Assistant/Home

https://support.calm.com/hc/en-us/articles/115004233614-Is-Calm-available-on-Google-Home-Apple-HomePod-Sonos-Alexa-or-Amazon-Echo-

at the bottom of the article, updated yesterday.

There is a workaround though, if you open your home app on your phone, click on your audio device and then cast audio, you can cast any audio from your phone, including Calm if you're playing it.

Re: Cast icon missing from Calm app

donalh — Sun, 24 Dec 2023 10:58:57 GMT

@Orbs: That article is unclear because they reference the Google assistant / home integration which is different to the Google Cast SDK which most people were using.

I looked at previous versions of that page from earlier this year / last year (thanks archive.org) and there was never any mention of the "casting" option.

This is a feature that lots of people use. Dropping support for it seems to be either a mistake or a poor product move by Calm. For now we can only speculate why it's not working because very little is being communicated by Calm. 😢

Re: Cast icon missing from Calm app

donalh — Sun, 24 Dec 2023 11:01:06 GMT

Latest update from Calm support:

Yes, this is a known issue that is currently being investigated. Unfortunately, we don't have a fix yet.

Re: Cast icon missing from Calm app

WillSK — Sun, 24 Dec 2023 11:09:28 GMT

Hey @Orbs as someone else has said, there's a difference between casting ability and full home integration which comes hand in hand with specific commands you can use

Re: Cast icon missing from Calm app

CuteKawaii — Mon, 25 Dec 2023 01:44:29 GMT

For some reason this work around doesn't work with calm. When I cast my audio everything else will play, except calm audio. I see that it is playing however there is silence. When I change apps the other sounds start to play.

Re: Cast icon missing from Calm app

Bethy — Tue, 26 Dec 2023 14:54:54 GMT

It's annoying as they have just updated the link with a simple, it is not supported. Real frustrating.

Re: Cast icon missing from Calm app

Erin4 — Wed, 27 Dec 2023 02:03:56 GMT

Oh no!

Re: Cast icon missing from Calm app

Courtney1 — Thu, 28 Dec 2023 20:47:55 GMT

I'm having a similar issue. I do here sound but it's so so faint it's unusable. Really hope this casting from calm is fixed soon.

Re: Cast icon missing from Calm app

Roxieforu — Fri, 29 Dec 2023 00:43:25 GMT

Having the exact same issue. Tried restarting our router and my phone. Nothing helps. I can cast from all our streaming services.