topic Re: Max speakers lose connection in Speakers and Displays

Max speakers lose connection

scragin — Tue, 16 Jan 2024 19:08:16 GMT

Trying again:

This was discussed here without a solution:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Home-Max-Speakers-loses-it-s-Stereo-Pai...

I have been putting up with this for years now and wonder if there is a solution. Here are the symptoms: Speakers work for a day or two and then lose a connection. In the Home application it will show the paired stereo speakers which I name Stereo and the other speakers Left and Right. It is random which speaker will lose a connection. But when it does, I have to reset to factory and re-pair with Home. Sometimes the pair reverts to one of the paired speaker names (Left or Right or Living Room Speaker). Sometimes when the pair is working, it shows up as one of the paired speaker names in Home but still plays in stereo. But eventually one of the speakers loses its connection and has to be factory reset. Also, when I show the music playing in Spotify, it shows the wrong name--not one that I gave a speaker or Stereo, but a previous default name (e.g., Living Room Speaker). There was a suggestion years ago about resetting each speaker to factory ten times and I did that, but the connection issues remain. Are these just faulty from the factory? These connection issues seem to be common.

Re: Max speakers lose connection

Muddi — Fri, 19 Jan 2024 23:58:47 GMT

Hello scragin,

Thanks for posting. I know how challenging it is when you're having issues connecting your Google Home Max to your network. To eliminate network issues, please try setting up one of your devices using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Home Max). Once done, check if your device will have the same behavior.

Let me know how it goes.

Cheers,

Muddi

Re: Max speakers lose connection

scragin — Sat, 20 Jan 2024 22:13:23 GMT

Could you please provide a procedure. I have an iPhone and iPad I can use.

Re: Max speakers lose connection

Muddi — Sun, 21 Jan 2024 17:50:55 GMT

Hi there,

Sure! Please follow the steps below:

On the device that you want to connect to, go to Settings > Cellular > Personal Hotspot or Settings > Personal Hotspot and make sure that it's on.
Verify the WiFi password and name of the phone. Stay on this screen until you’ve connected your other device to the WiFi network.
On the device that you want to connect, go to Settings > WiFi and look for your iPhone or iPad in the list. Then tap the WiFi network to join. If asked, enter the password for your Personal Hotspot.
Factory reset your Google Home Max, then set it up on your device connected to hotspot.

Keep us posted.

Cheers,

Muddi