topic Re: Google nest 1st gen black screen unresponsive in Speakers and Displays

Google nest 1st gen black screen unresponsive

Badgoog — Sat, 13 Jan 2024 01:58:14 GMT

Hello my Google nest hib 1st generation started displaying the dark overlay oval over my screen and I reset it and it worked for a while but oval came back and today I have the total black screen with two stripes in the right side one grey and one white.

I tried all the forum stuff and reset it and it was talking back but screen was still black. Now it is completely dead no response and when I try reset it it comes back to same unresponsive screen.

Have tried diff power and even another hub cable as I have two nest hubs. It did an update when j reset it and it seems to have completed the destruction of this product. Any ideas of how to connect back to it.

Re: Google nest 1st gen black screen unresponsive

Alex_S — Tue, 16 Jan 2024 18:07:16 GMT

Hi Badgoog,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Regards,
Alex

Re: Google nest 1st gen black screen unresponsive

Alex_S — Fri, 19 Jan 2024 17:40:34 GMT

Hi there,

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best,
Alex

Re: Google nest 1st gen black screen unresponsive

Badgoog — Sun, 21 Jan 2024 19:27:48 GMT

It's still unresponsive tried leaving it on and turning it off for a couple days each . 🥲

Re: Google nest 1st gen black screen unresponsive

Badgoog — Sun, 21 Jan 2024 19:29:19 GMT

It was after following the reset instructions that it died completely before that it was just the screen .

Re: Google nest 1st gen black screen unresponsive

Badgoog — Sun, 21 Jan 2024 19:30:19 GMT

Pretty bad that you can't restore the software or firmware. Manually .,

Re: Google nest 1st gen black screen unresponsive

Muddi — Mon, 22 Jan 2024 15:28:22 GMT

Hey Badgoog,

To confirm, have you completed the form? If not, I kindly request that you please take a moment to fill it out. This will allow us to gather all the necessary details and better assist you with your concern

Cheers,

Muddi

Re: Google nest 1st gen black screen unresponsive

Badgoog — Sun, 21 Jan 2024 23:50:43 GMT

Sorry have filled out form how can I send some photos I took ?

Re: Google nest 1st gen black screen unresponsive

Badgoog — Sun, 21 Jan 2024 23:57:26 GMT

Photos of screen are here

Re: Google nest 1st gen black screen unresponsive

Badgoog — Mon, 22 Jan 2024 00:02:34 GMT

Re: Google nest 1st gen black screen unresponsive

Muddi — Mon, 22 Jan 2024 15:28:55 GMT

Hello Badgoog,

Thanks for sharing the photos. We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details.

Cheers,

Muddi

Re: Google nest 1st gen black screen unresponsive

Badgoog — Tue, 23 Jan 2024 12:10:14 GMT

Hello support contacted me at a different email adddress to my gmail and are refusing to verify me or help me.

Re: Google nest 1st gen black screen unresponsive

Badgoog — Thu, 25 Jan 2024 02:12:59 GMT

So Google wasted my time with various emails back and forth getting serial numbers etc and said they would replace it and finally said it was not their problem to contact the store I bought it from. The latest update completely destroyed my goggle nest hub and google take no response debility. Crappy customer service and no way to win any brand loyalty.