topic Re: "client pulse" bug: Family Bell on home display in Speakers and Displays

"client pulse" bug: Family Bell on home display

sb7 — Wed, 13 Sep 2023 00:16:59 GMT

When using our "getting ready for bed" Family Bell, after a few minutes the assistant says "I don't know but I found these results on search".

Then the Google search page comes up on the display with nothing in the search box and underneath it shows "Did you mean: get ready bell:client pulse"

Then I have to navigate back to the Family Bell. It also wasn't registering taps at all, so we managed to do the first two items via voice ("hey Google, I'm done") but now that just seems to crash it instead of registering. I did unplug it for 60 seconds, did not help.

This is repeatable for as many times as I care to open the bell. We really love this feature, it's been a huge help with my kids' routines and they love hearing what the assistant will say when they complete the next step. So I really, really hope there's a fix for this!

Tomorrow I will try deleting & recreating the nighttime bell if the morning one acts normally.

Re: "client pulse" bug: Family Bell on home display

Jarrod023 — Thu, 14 Sep 2023 22:05:38 GMT

Also having this exact same issue, like you have tried turning off and back on. Also tried leaving the mic and camera off and just using the list (noting tapping off activities also doesn't work) but even with the mic/camera off the issue persists.

Re: "client pulse" bug: Family Bell on home display

Princesss — Fri, 15 Sep 2023 18:50:05 GMT

Hello folks,

Thanks for reaching out.

We're sorry to hear that you're experiencing that right now with your Google Nest speakers. Before trying some steps, a few things I'd like to ask-- when did you first experience this issue? Has this been happening every time you try to use Family Bell? If yes, have you already tried any steps?

Let's try some troubleshooting steps and see if this would fix this.

Reboot your Google Nest speakers-- unplug it from the power source for at least a few minutes.
Reboot your router-- unplug the router from the power source.
As soon as all devices are plugged in, try using the Family Bell and see if it works.

Keep me posted.

Best,

Princess

Re: "client pulse" bug: Family Bell on home display

sb7 — Mon, 18 Sep 2023 23:34:34 GMT

I unplugged my nest device and our router for 20 minutes this morning. Unfortunately I've just tapped to complete an item in the evening family bell and it responded as though I'd asked it to search something. It won't let me check things off by tapping now, but I was able to via voice. After a short amount of time (maybe two minutes) I then get the "get ready bell:client pulse" search popping up.

Worth noting perhaps: I do have 3 little speakers and a doorbell from google on the network. I did not unplug these (not certain how to shut off power to the doorbell anyways so I'm hoping I don't have to go around unplugging everything!)

Re: "client pulse" bug: Family Bell on home display

sb7 — Tue, 19 Sep 2023 00:02:48 GMT

I'm sorry, I forgot to answer: it's been happening consistently since two or three days before I first posted. It happens every time with both of our current family bells (morning get ready & evening get ready). I tried deleting both of them, re-added the suggested evening bell, and tried it without changing the tasks or anything, but it still has the same problem

Re: "client pulse" bug: Family Bell on home display

theamberjoy — Tue, 19 Sep 2023 02:30:51 GMT

Having this exact same issue too, down to the letter. I'll be watching this thread in case anything useful comes out of it

Re: "client pulse" bug: Family Bell on home display

slydelv — Wed, 20 Sep 2023 07:25:39 GMT

I am having this exact issue

(Plus an additional issue - I have a family bell go off at lunchtime that doesn't show in my app and I can't delete because it's not there)

Re: "client pulse" bug: Family Bell on home display

Princesss — Wed, 20 Sep 2023 19:22:01 GMT

Hey everyone,

Thanks for your additional info. Could you please list down all the Nest speakers affected and its firmware versions?

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

Open the Google Home app .
Tap your device's tile.
Tap Settings Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display

Swipe up from the bottom of the display screen.
Tap Settings About device. You should find your "Cast firmware version."
- For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Looking forward to your response.

Best,

Princess

Re: "client pulse" bug: Family Bell on home display

momanatorz — Wed, 20 Sep 2023 19:32:54 GMT

Exact same here. It also started happening at a similar time as OP.

I was about to delete my Home and all devices to see if it helped! I deleted the affected hub and re added with no luck though. Is it a recent system update causing this for all Family Bell users?

Here's my affected hubs details as requested, btw it's also viewable in the Home App.

Re: "client pulse" bug: Family Bell on home display

momanatorz — Wed, 20 Sep 2023 19:34:37 GMT

Exact same here. It also started happening at a similar time as OP.

I was about to delete my Home and all devices to see if it helped! I deleted the affected hub and re added with no luck though. Is it a recent system update causing this for all Family Bell users?

Here's my affected hubs details as requested, btw it's also viewable in the Home App.

Re: "client pulse" bug: Family Bell on home display

sb7 — Wed, 20 Sep 2023 19:50:35 GMT

This is the info for my home display:

System firmware version: 12.20230611.1.58

Cast firmware: 1.70.371084

Re: "client pulse" bug: Family Bell on home display

sb7 — Wed, 20 Sep 2023 20:02:47 GMT

(I'm unsure if it matters, but my 3 nest minis have cast firmware 2.57.375114. I don't use the family bell on them. Have been having regular popping sounds on the three of them when playing music on all speakers, I assume unrelated

Re: "client pulse" bug: Family Bell on home display

Jarrod023 — Thu, 21 Sep 2023 08:09:27 GMT

Fushsia version: 11.20230306.3.139

Software version: 52.94.21.547883872

Chromecast firmware version: 1.69.376124

Re: "client pulse" bug: Family Bell on home display

theamberjoy — Thu, 21 Sep 2023 16:34:36 GMT

Google Home (info for the affected Nest Hub Max):

Cast Firmware: 1.70.375332
System Firmware Version: 12.20230611.1.59

Info directly from the affected Nest Hub Max:

Chromecast firmware version: 53.110.0.549404370

Fuchsia Version: 12.20230611.1.59

Re: "client pulse" bug: Family Bell on home display

Juni — Wed, 27 Sep 2023 19:25:38 GMT

Hi folks,

Thanks for the details you’ve shared and, sorry for the delay. To cover all the bases, could you please send us a screenshot of it so we can further check?

I look forward to your response.

Regards,

Juni

Re: "client pulse" bug: Family Bell on home display

momanatorz — Wed, 27 Sep 2023 19:27:08 GMT

A screen shot of what?

Re: "client pulse" bug: Family Bell on home display

theamberjoy — Thu, 28 Sep 2023 03:03:06 GMT

I don't have a way to take a screenshot from a Nest Hub Max, which is where this is happening. I did take a photo of it when it happened tonight, while my kid's bedtime routine was up. We had completed 1 of 3 steps, and then a few minutes later, with no prompting, the Hub Max said (as it does every day), "I don't know, but I found these results on search." And then This is the page that opened when it said that.

Re: "client pulse" bug: Family Bell on home display

sb7 — Thu, 28 Sep 2023 11:27:23 GMT

that's exactly what it looks like on mine as well!

Re: "client pulse" bug: Family Bell on home display

JMagee — Tue, 03 Oct 2023 07:55:13 GMT

Also have the same issue with our family bell. The family bell litterly runs my my and my sons life

It is a integral part of our routine and is not working. My son is and whole family are so frustrated with this issue. Has anyone found a solution ?

Re: "client pulse" bug: Family Bell on home display

momanatorz — Tue, 03 Oct 2023 08:09:14 GMT

Same. My son has ADHD and he struggles so much without this.

Is this still being looked at? @Juni