topic Re: Google Home does not play well with iHeart Radio in Speakers and Displays

Google Home does not play well with iHeart Radio

GoBananas — Tue, 23 Jan 2024 01:25:13 GMT

Google Home does not play well with iHeart Radio, however Spotify it is not a problem. Frankly, it is a hot mess, especially with "Speaker Groups" it is especially bad. Some songs and playlists from iHeart sound fine, while others sound like they are possessed by demons of sorts, painful to the ears. I have reported this for a very long time, but Google does nothing and never follows up, even though I have a case number from them. That is par for the course with Google Home Support.

Re: Google Home does not play well with iHeart Radio

Juni — Sat, 27 Jan 2024 19:48:51 GMT

Hi GoBananas,

Thanks for posting. We apologize for the inconvenience you're experiencing. Could you provide the case number when you contacted our support team so we can further check for you?

I look forward to your response.

Thanks,

Juni

Re: Google Home does not play well with iHeart Radio

GoBananas — Sat, 27 Jan 2024 21:37:39 GMT

6-0554000035047 and I suspect I will NEVER hear from them. They have not once followed up, despite my more than 100 submitted DETAILED reports over a long time. Not sure why I should ever bother with helping troubleshoot when they never respond. Very upsetting and insulting.

Re: Google Home does not play well with iHeart Radio

GoBananas — Sat, 27 Jan 2024 21:40:00 GMT

Add to that a few days ago Google started acting up with Spotify too. Playlist just freeze up at the end of each song. It's especially agrevating.

Re: Google Home does not play well with iHeart Radio

GoBananas — Wed, 31 Jan 2024 14:30:19 GMT

Update; Spotify seems to have been corrected and is working correctly the past couple of days. iHeart still a hot mess.

Re: Google Home does not play well with iHeart Radio

Juni — Fri, 02 Feb 2024 20:28:00 GMT

Hi GoBananas,

Upon checking, it appears that they already passed your reports to the right team, and they are aware of this behavior and are currently investigating. You can wait for the email from the support representative that is assisting you, and please continue the conversation there so they can assist you accordingly.

Thanks,

Juni