topic Re: Youtube TV App no longer working on Nest Hub in Speakers and Displays

Youtube TV App no longer working on Nest Hub

jkuhns — Tue, 02 Jan 2024 15:39:37 GMT

Since early December, I can no longer play YTTV on my Nest Hub
When I say the command "Hey Google play CNN on YouTube TV" it says it doesn't know and here are some options of other... So I tried the YTTV app when you swipe up, and choose the apps.
The unit then says it doesn't know what to do... I have tried rebooting, dropping and readding, resetting, and nothing... Any ideas?

Re: Youtube TV App no longer working on Nest Hub

Alex_S — Sat, 06 Jan 2024 18:29:55 GMT

Hi jkuhns,

I know how it feels when something isn’t working the way it should. Let’s further look into it. Can you cast from the YouTube TV app to your Google Nest Hub just fine? Let’s take some troubleshooting steps.

Open the Google Home app > Devices > Tap your Google Nest Hub > Settings > Remove device > Remove.
From the Devices tab, scroll down to Other Cast or Local Devices > Tap your Google Nest Hub > Add to a room. Follow the instructions in adding it back to your room.
Command it to play YouTube TV again.

Regards,
Alex

Re: Youtube TV App no longer working on Nest Hub

jkuhns — Mon, 08 Jan 2024 18:55:27 GMT

Hello Alex, I tried your suggestion and to no avail.
I tried 'Hey Google play ABC on Youtube TV' and got the 'Im sorry I am unable to reach that or its unavailable' message. I also tried swiping up, more applications, and go directly to the YTTV app on the screen, and it responds, 'Im sorry, I don't know what to do'
Thank you, Jeff

Re: Youtube TV App no longer working on Nest Hub

Alex_S — Tue, 09 Jan 2024 17:28:33 GMT

Hi there,

Thanks for trying. Can you cast from the YouTube TV app to your Google Nest Hub?

Best,
Alex

Re: Youtube TV App no longer working on Nest Hub

jkuhns — Tue, 09 Jan 2024 18:02:08 GMT

Yes I can, that is not a problem.

Re: Youtube TV App no longer working on Nest Hub

SLLN — Wed, 10 Jan 2024 04:13:59 GMT

I am having the same problem. It happened a few weeks ago, then fixed itself. It has started again.

Re: Youtube TV App no longer working on Nest Hub

Muddi — Fri, 12 Jan 2024 19:26:48 GMT

Hello folks,

Sorry for the delays. Could you tell us the current firmware version of your Nest display? Please proceed with resetting your Google Nest Hub by pressing and holding both volume buttons together at the back of the Nest Hub for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub.

Keep us posted.

Cheers,

Muddi

Re: Youtube TV App no longer working on Nest Hub

jkuhns — Fri, 12 Jan 2024 20:03:49 GMT

I had already rest the device at least 3 times but I tried again to no avail.
1 thing to note - YouTubeTV DOES NOT show up in television to sync with google home - ONLY SLING does.
The App DOES show up in the listed apps on the hub, but when it is pressed the system fails.
Fuchsia Version: 14.20230831.4.72
Software Version: 54.103.7.577294944
Chromecast Firmware version: 3.71.387262

I feel like I am being patient, have called in, BOTH to YTTV AND GOOGLE HUB support and no one can fix this - now I am in the same endless loop on this site. I would think that this would be PRIORITY 1 to fix your OWN app/service

Re: Youtube TV App no longer working on Nest Hub

SLLN — Fri, 12 Jan 2024 20:03:58 GMT

I reset a Nest Hub per your instructions. It doesn’t care. YouTube TV still does not work. I have six Google Nest hubs and it doesn’t work on any of them so I believe the problem is at your end and has to do with the casting feature and its connection to YouTube TV.

Also, if I select the YouTube TV app directly on the Nest screen, I get "Sorry, I don't know where to play the video. Please give me the exact name of the screen."

The last time this happened I contacted YouTube TV directly and worked with them, and they said the problem was not with YouTube TV but with Google.

Here is my firmware info.

System firmware version: 14.20230831.4.72 Cast firmware: 3.71.387262

Re: Youtube TV App no longer working on Nest Hub

Muddi — Fri, 12 Jan 2024 23:46:40 GMT

Hello Fridge,

Thank you for sharing the details with me. To further troubleshoot the issue, let's try setting up your device using a different account and observe if the behavior persists. Also, may I know which country you are located in?

Cheers,

Muddi

Re: Youtube TV App no longer working on Nest Hub

jkuhns — Sat, 13 Jan 2024 01:25:07 GMT

Fridge?

I am the only account in my house

Re: Youtube TV App no longer working on Nest Hub

jkuhns — Sat, 13 Jan 2024 01:25:51 GMT

And I am in the united states

Re: Youtube TV App no longer working on Nest Hub

Muddi — Sat, 13 Jan 2024 23:36:33 GMT

Hey jkuhns,

Got it! Since all troubleshooting steps have been exhausted, I will now escalate this to our higher tier of support. Please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Cheers,

Muddi

Re: Youtube TV App no longer working on Nest Hub

Muddi — Sun, 21 Jan 2024 23:55:17 GMT

Hi jkuhns,

We got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.

Cheers,

Muddi

Re: Youtube TV App no longer working on Nest Hub

SLLN — Fri, 26 Jan 2024 05:07:01 GMT

Well, after multiple posts and reports to Google via the Home app, the community forum, and the online form, my YouTube TV on my Nest Hub is finally functioning again tonight. Will see how long it lasts.

Re: Youtube TV App no longer working on Nest Hub

jkuhns — Mon, 29 Jan 2024 14:22:10 GMT

Same here - both the app and voice commands are working again. I am more frustrated that the communication on this has been horrible...

Re: Youtube TV App no longer working on Nest Hub

SLLN — Sat, 03 Feb 2024 03:10:56 GMT

Yesterday I finally got a response to a post about this I put up almost two weeks ago and today it stopped working again! I think the problem is at Google's end and they haven't figured out how to solve it.

Working with Google tech is horrible; when I deal with Apple, I get someone who actually talks with me and then if she/he can't figure out the problem, sends me to a senior advisor. And they follow up via phone if the problem can't be solved then.

I shouldn't have to post on a Community Forum and wait for weeks to solve a problem.

Re: Youtube TV App no longer working on Nest Hub

jkuhns — Sun, 04 Feb 2024 16:27:10 GMT

It was working for me as of last night - will try again today.

Re: Youtube TV App no longer working on Nest Hub

jkuhns — Mon, 05 Feb 2024 13:34:03 GMT

It is still working today and was working yesterday - I am no longer having the issue, it does frustrate me that alphabet development is so cloak and dagger with their fixes...

Re: Youtube TV App no longer working on Nest Hub

Alex_S — Wed, 07 Feb 2024 16:58:18 GMT

Hi everyone,

We appreciate the update. We'll definitely take this as feedback, and we'll ensure that we learn from it to be able to deliver a better experience in the future. Let us know if there’s anything else we can do to help.

Best regards,
Alex