topic Speakers won't connect in Speakers and Displays

Speakers won't connect

Andrex9219 — Tue, 06 Feb 2024 18:05:09 GMT

Hello there,

I have 3 mini nest and a hub, and for some reason none of them are working anymore.

I have all of them connected in an house speaker group, and even if I select individual speakers it won't connect, as well as the whole group.

When I hit connect on Spotify, wherever device I click into, it says connecting but it doesn't and used to work smoothly before.

Internet is there working, Bluetooth is on, can't think of anything, and if I go to home homepage, they're all online and not offline.

thanks for your help

Re: Speakers won't connect

Leoare94 — Tue, 06 Feb 2024 18:34:57 GMT

I am currently having the same issue. It makes the sound of the music being casted but nothing comes out of the speaker, and then it disconnects itself.
I rebooted the speakers and the wifi signal with no luck of sound coming out the speaker. Not even when making the command via voice.

Re: Speakers won't connect

Cloney — Tue, 06 Feb 2024 19:08:01 GMT

Yep same issue here

Re: Speakers won't connect

HillaryHacker — Tue, 06 Feb 2024 19:17:40 GMT

Same issue as well.

Re: Speakers won't connect

kelanfromgoogle — Tue, 06 Feb 2024 19:30:45 GMT

Hi everyone,

Thank you for flagging this, I apologize for the inconvenience. Our team is aware and investigating the issue with Speaker groups. Please hold tight, I'll provide an update as soon as possible.

Thank you,
Kelan

Re: Speakers won't connect

FredrikP — Tue, 06 Feb 2024 20:20:08 GMT

Can confirm having the same problem, but not only to groups, all speakers individual have the same issue...

Re: Speakers won't connect

spikerjp — Tue, 06 Feb 2024 20:57:52 GMT

Same issue here!!

Re: Speakers won't connect

martinix — Tue, 06 Feb 2024 21:08:39 GMT

Yep. Same issue here. Seems to affect different Android apps in different ways. Google Home speakers won't obey voice commands to stream a radio station but radio station can be played on Android handset and then chosen for streaming. With Spotify, Spotify Connect will not work.

Re: Speakers won't connect

martinix — Tue, 06 Feb 2024 21:12:26 GMT

quick update. Spotify Connect won't work with either single Nest speakers or speaker groups.

Re: Speakers won't connect

SLovato — Wed, 07 Feb 2024 01:10:37 GMT

Same problem, so annoying

Re: Speakers won't connect

Cloney — Wed, 07 Feb 2024 09:43:19 GMT

It's there a ticket page or similar where we can see the progress on this please?

Re: Speakers won't connect

martinix — Thu, 08 Feb 2024 11:17:51 GMT

Seems to be ok. again now. I had to re-define my speaker groups to get it to work again.

Re: Speakers won't connect

martinix — Fri, 09 Feb 2024 18:24:12 GMT

Ok. It's all started again. Commands to speaker groups not working again. Content can be streamed to individual speakers and speaker pairs but not to groups. Something seems to be going wrong with speaker groups. I've tried all the usual fixes but still unable to get speaker groups to work. 😞

Re: Speakers won't connect

Cloney — Tue, 13 Feb 2024 08:46:40 GMT

what happened to the update please?

Re: Speakers won't connect

kelanfromgoogle — Fri, 16 Feb 2024 00:48:04 GMT

Hey all,

Jumping back in to let you know the team is rolling out a fix for the Speaker groups issue. It may take a few days for the change to take effect, appreciate your patience!

Please let us know if you encounter any other issues. You can always do so by saying "Hey Google, send feedback" on a Speaker or Display.

Thanks,
Kelan

Re: Speakers won't connect

martinix — Fri, 16 Feb 2024 13:58:20 GMT

As of yesterday 15 Feb. My speaker pairs and groups are working again.

Re: Speakers won't connect

martinix — Sat, 24 Feb 2024 16:07:49 GMT

And speaker groups aren't working again. I'll start a new topic explaining the extent of the problem. 😞

Re: Speakers won't connect

SLovato — Sat, 16 Mar 2024 19:47:24 GMT

Any updates on this issue?

Re: Speakers won't connect

ByronP — Mon, 18 Mar 2024 22:52:09 GMT

Hi SLovato,

Thank you for posting and for the troubleshooting steps performed.

You can check the link on how to create and manage speaker groups. Please remove the devices from the Google Home app and add them again, also check cache and data from the Third Party app (Spotify).

Also, I need to confirm if the issue is only with the third party app (Spotify) or any other apps (Ex. YouTube, Google music, Apple music, etc).

Regards,
Byron

Re: Speakers won't connect

ByronP — Wed, 20 Mar 2024 23:08:55 GMT

Hi SLovato,

I haven't heard from you in a while. Have you tried to follow the previous steps provided?

Please let me know if you still need assistance.

Regards,

Byron