topic Re: Hang on while I get connected to Wifi in Speakers and Displays

Hang on while I get connected to Wifi

ViDel — Thu, 11 Jan 2024 19:29:21 GMT

Hello.

I am having serious issues with my Nest Audio speakers.
They randomly respond "Hang on while I get connect to WiFi".

It happens several times every week that one or two of them has to be rebooted.
The only way making the respond to voice commands is to reboot them.
A funny thing is, if they are playing music, the speakers respond "Hang on while I get connect to WiFi" when I adress them, but they continue to play music. As they are playing music, they are definately connected to WiFi!

I have 6 Nest Audio speakers and one Nest Hub 2nd Gen.
No problem with the Nest Hub.
I have experienced the problem since I bought my Nest Audio speakers more than 1 year ago.

WiFi-setup: Asus AI-mesh with two AP:s in a 75 sqm house.
Connection with each Nest Audio quality is excellent.

I have tried the following remidiations:

1. New WiFi hardware - replaced TP-link with Asus.

2. New SSID and re-installed all speakers.

3. Swithed off WiFi 6.

The Nest Audio speakers are currently more or less useless as I can not rely on their function.
The Nest hub has never been a problem, but it is running a different OS, Fuchsia.

Anyone here to help me out?

Cheers,

/Viktor

Re: Hang on while I get connected to Wifi

Alex_S — Wed, 17 Jan 2024 17:52:16 GMT

Hi Viktor,

That certainly hasn’t been easy for you. Let’s further look into this. Try to change the DNS server on your router to 8.8.8.8 and 8.8.4.4. If iPV6 is on, turn it off in the meantime. Then, reboot the router for 2 minutes, > Reboot your Google Nest Audio devices > Monitor.

Regards,
Alex

Re: Hang on while I get connected to Wifi

ViDel — Sat, 03 Feb 2024 18:43:26 GMT

Hi Alex,

I changed DNS 2 weeks ago but the problem persists. 3 out of 5 Nest Audio didn't work properly when I got home from work. Google Assistant said "Hang on until I connect to WiFi".

Casting to them works though, so they are connected to WiFi, but Google Assistant seems to be unaware of that;)

My Nest hub does not have this problem.

The situation is frustrating, help is really needed.

Cheers,

/Viktor

Re: Hang on while I get connected to Wifi

Princesss — Thu, 08 Feb 2024 18:39:37 GMT

Hello ViDel,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

Re: Hang on while I get connected to Wifi

ViDel — Mon, 12 Feb 2024 13:24:09 GMT

Hello.

I have filled out the form.

Regards

Viktor

Re: Hang on while I get connected to Wifi

Juni — Sat, 17 Feb 2024 12:50:46 GMT

Hi ViDel

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon.

Regards,

Juni

Re: Hang on while I get connected to Wifi

Will_trash_all — Fri, 23 Feb 2024 13:14:49 GMT

What now? I have the same issue.

Re: Hang on while I get connected to Wifi

Juni — Tue, 27 Feb 2024 18:37:34 GMT

Hi there,

Thanks for posting. A few questions: what Google Nest speakers or display do you own? What troubleshooting steps have you taken so far? Have you tried the steps provided in this thread? Give it a try and let us know the result by updating here.

Regards,

Juni