topic Re: Community Specialist asked for details, but thread is now locked and I can't reply? in Speakers and Displays

Community Specialist asked for details, but thread is now locked and I can't reply?

monahank — Mon, 12 Feb 2024 10:58:26 GMT

Hi Google,

One of your Community Specialists (@Juni) reached out to me in a thread, asking for details of my device in this thread: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-hub-not-displaying-Nest-camera-feeds/m-p/593768/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExTQlNNOTg3TUYzTlhafDU5Mzc2OHxTVUJTQ1JJUFRJT05TfGhL#M106894

However, the thread appears to be locked, and I can't reply!!

Can you help?

Re: Community Specialist asked for details, but thread is now locked and I can't reply?

David_K — Mon, 12 Feb 2024 14:58:01 GMT

I've shared this with the Google Nest community team, so they see this thread and can continue to support you.

Re: Community Specialist asked for details, but thread is now locked and I can't reply?

Juni — Tue, 13 Feb 2024 12:38:28 GMT

Hi folks,

Thanks for the help here, David_K.

monahank, thanks for posting again. We'd be happy to take a look into this for you. Please fill out this Contact us form with all the needed information, and then let me know once done. Lastly, could you provide us with your device's firmware version? Check out the steps below on how to get it:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Tap your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Thanks,

Juni

Re: Community Specialist asked for details, but thread is now locked and I can't reply?

Juni — Thu, 15 Feb 2024 13:45:15 GMT

Hey monahank,

Hello again, we haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Juni

Re: Community Specialist asked for details, but thread is now locked and I can't reply?

monahank — Mon, 19 Feb 2024 15:09:23 GMT

Apologies @Juni - I'm only getting time to reply now. I have submitted a firm with the requested details.

Many thanks!

Re: Community Specialist asked for details, but thread is now locked and I can't reply?

Juni — Tue, 20 Feb 2024 13:17:59 GMT

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon.

Cheers,

Juni