topic Camera notifications on Nest Hub in Speakers and Displays

Camera notifications on Nest Hub

Hakutsuru — Thu, 29 Feb 2024 20:29:58 GMT

Wow - on the phone with support trying to put in a Feature Request to have Nest Camera push an alert to Nest Hub 2G. Doorbell pushes to Hub and all cameras push to Android app, but still not able on the Hub. For some reason the Agent on the phone keeps trying to troubleshoot when I can already see from multiple threads here it is not a feature. She is even asking me what kind of cell phone I'm using as if that will change the behavior of the Hub. Has anyone gotten anywhere at all with this request? Thanks for any updates and for putting up with some minor venting. Hopefully someone at Google will port existing features onto other existing equipment.

Re: Camera notifications on Nest Hub

Hakutsuru — Thu, 29 Feb 2024 20:37:37 GMT

And I really hope someone from Google listens to the recording of my call into Support. PLEASE!

Re: Camera notifications on Nest Hub

Juni — Sat, 09 Mar 2024 12:24:46 GMT

Hi Hakutsuru,

Thanks for reaching out. We hear you — we can understand why you feel that way. We're always looking for ways to improve. I'd suggest you submit feedback about it. See the article below on how to do it.

Share feedback about Google Nest

For your other concern, by any chance do you still have the case number from the support representative that you spoke with?

Regards,

Juni

Re: Camera notifications on Nest Hub

Hakutsuru — Fri, 08 Mar 2024 14:30:25 GMT

Hi Juni, thanks for getting back to me.

I was actually trying to submit Feedback when I ended up calling to request the feature, which is what turned into such a fiasco. I don't remember the rep's name. Maybe Mae? Not sure, but heave Asian accent, which made it even harder as I had to ask her to repeat several times. But it should be in case logs just before the timestamp of my post.

Thanks again,

Bob

Re: Camera notifications on Nest Hub

Juni — Sat, 09 Mar 2024 18:41:25 GMT

Hi there,

Thanks for the details you’ve shared. Don’t forget to submit your feedback using the link provided in this thread. If you need help with other concerns, don’t hesitate to create a new thread so we can help you accordingly.

Best,

Juni