topic Re: Calling Home devices no longer supported in Speakers and Displays

Calling Home devices no longer supported

Artee60 — Sun, 10 Mar 2024 19:07:20 GMT

In what universe would a company that provides a smart home platform and devices remove the ability to make calls between devices. It is the reason why most people have more one device. Replacing this feature with a crude 'broadcast' option just does cut it.

How could you get this so wrong? Are you so arrogant as a corporation you literally don't care or communicate with your customers? It seems you are about to exit this market given the steady attrition of features. This is sad and infuriating for me as a Google customer, I have android phones and nest home devices everywhere. I feel like I have been literally slapped in the face. And please don't bother to come back with the usual Bot reply

Re: Calling Home devices no longer supported

JillG — Sun, 10 Mar 2024 22:05:58 GMT

Hi @Artee60

Not a bot...just a fellow user of Nest products and community volunteer. I hear you and appreciate your post. No insight and no solutions to offer but glad you posted and other community members will be sure to comment here.

You could send feedback via your Home app or through the Nest Hub.

Re: Calling Home devices no longer supported

Tonsoffun49 — Fri, 15 Mar 2024 20:04:06 GMT

Yeah, just noticed this was no longer supported when I tried to call the nest hub display in my kids room. What the actual f.

Re: Calling Home devices no longer supported

alejandom — Tue, 19 Mar 2024 04:41:15 GMT

Hi everyone,

I'm sorry to hear that you are unhappy with the new updates, I would like to know what you think about the new updates, so I will leave you a link where you can leave your feedback.

Regards,

Mario.

Re: Calling Home devices no longer supported

GavinM — Wed, 20 Mar 2024 11:11:04 GMT

Agreed... What is going on??? Was a great way to call other rooms in the house or call home to make a reminder if someone didn't have their phone on them. Might look at alternatives. Really want to know why they got rid of this feature.

Re: Calling Home devices no longer supported

Asprinkle84 — Wed, 20 Mar 2024 22:04:40 GMT

I couldn’t agree more. I bought the nest products to be able to reach my children and make a list and do all kinds of things that I no longer can do anymore!

Re: Calling Home devices no longer supported

James5 — Sun, 24 Mar 2024 08:13:00 GMT

Agree… can you change it back. I brought this and setup for this function… again with kids rooms

Re: Calling Home devices no longer supported

sharkattack — Sun, 24 Mar 2024 08:40:24 GMT

So annoyed that was implemented without warning

Re: Calling Home devices no longer supported

TechMomma — Fri, 29 Mar 2024 02:56:24 GMT

I agree with everyone. I purchased Google Nest speakers for ALL rooms in my house and my senior mom's house mainly for the call feature. It's the most fastest and convenient way to communicate with everyone in my household. Imagine me using the broadcast feature while cooking to ask everyone about adding a certain spice to their food. I'd prolly have to wait 5 minutes for everyone's response, and by then, the food would be burnt.

Re: Calling Home devices no longer supported

TechMomma — Fri, 29 Mar 2024 03:02:01 GMT

I got notified, more like a reminder that the feature will be disabled soon... but we never agreed, nor were we given an option! So annoying! I feel like buying a phone, only to be warned later on that the call feature will be disabled!

Re: Calling Home devices no longer supported

Adams2712 — Fri, 29 Mar 2024 08:46:39 GMT

Yeah, I have multiple speakers and displays in my house, use them for communicating with my kids who dont/can't answer phones or respond with a broadcast. Utterly ridiculous that I can call my singular echo dot in the house (got as a gift) but not an entire network of Google devices. Get this sorted. Broadcast function is nothing like a proper fix for this.

Re: Calling Home devices no longer supported

NorfolkAndWay — Fri, 29 Mar 2024 14:04:42 GMT

Google - this is a popular feature for your Home devices. Please restore it. If there is a good reason why you canned it, please explain.

Like many others here, this feature was one of the few ways we had to assemble the family for meals etc (sad, but true).

Re: Calling Home devices no longer supported

Miguel-Almeida — Fri, 29 Mar 2024 21:35:01 GMT

What on earth is Google doing?

Recipe for disaster:

1. Launch an innovative service

2. Forget the 3rd most spoken european language.

3. Ignore your customers

4. Mess with basic functions

5. Kill some devices by turning them incompatible or not supported

6. Get rid of basic, cool, most appreciated functions without warning

It's incredible how naïve this is.

Re: Calling Home devices no longer supported

brandoteek — Sat, 30 Mar 2024 17:24:46 GMT

Same here! I bought these devices mainly because to use this feature, to call room to a room specific, Not to broadcast to everyone all the time. Is this going to be fixed? Please Google team, bring that feature back.

Re: Calling Home devices no longer supported

Tomus87 — Sun, 31 Mar 2024 01:14:02 GMT

It's so funny because I used the same feature for the same reason. Like when dinner or breakfast is ready. That was like the best feature so I don't have to wake up everybody in the house.

Re: Calling Home devices no longer supported

Tomus87 — Wed, 03 Apr 2024 01:06:20 GMT

I'm curious if Google will listen to few of us. If we don't know why this has been disabled is probably had something to do with money. We have a huge house and I wanted to install intercom in all the rooms but then I noticed that Best had this feature. We have 10+ displays in the house and this is one future that we use. I hate to switch to Echo but at the same time I'm not spending $1k+ on each room intercom. So Google you might start loosing costumers because I don't care what device I use as long as it works.

Re: Calling Home devices no longer supported

alejandom — Wed, 03 Apr 2024 01:23:31 GMT

Hi everyone,

I can assure you that Google listens to all the customers feedback, if you leave your feedback on the link that I've sent you before, Google will see for you.

Regards,

Mario.

Re: Calling Home devices no longer supported

Adams2712 — Thu, 04 Apr 2024 11:46:14 GMT

That's great Mario. I've left feedback via the link multiple times, but the system isn't set up so a response can be provided, so at the minute I'm just shouting into the ether. How does Google plan to remedy this clearly poor decision, about to move over to alexa ecosystem that still offers this feature..........

Re: Calling Home devices no longer supported

jirskyr — Tue, 09 Apr 2024 12:18:58 GMT

I agree with posters 100%. I recently bought a bigger house and added a few nest devices to the ones I already have; wanted to start being able to call different rooms especially because my wife and I both work from home at opposite ends of the house. I don't want to broadcast every time esp. for a private conversation or if kids are asleep.

To think that Google disabled device-device communication for what is essentially a video caller/ player is unbelievable.

Bring back the feature please, you are one of the biggest corporations on Earth and your devices should not be shackled half-baked curios.

Re: Calling Home devices no longer supported

spamcss — Sun, 14 Apr 2024 22:56:16 GMT

Utterly ridiculous. The only reason we purchased these speakers and hubs. Please reinstate this feature!