New Spectrum router...unable to connect to google home, wyze camera, molekule air purifier

lalalady — Fri, 29 Mar 2024 17:43:18 GMT

I'm now in hour 16 of being on hold and trouble shooting with tech support with no resolution - only back and forth- it's a google home problem, it's a spectrum internet service problem. I'm out of my mind with the ground hog day of it all, rebooting, factory resetting, googling, unplugging and back again. The new spectrum router has me online but unable to connect to my air purifier (I can deal with that) my google home - need it as well as my Wyze camera to check on my dog during the 400 hours a day I work. I cannot get any resolution with spectrum, google home, wyze or molekule. I'm losing my mind. Every free second I have to eat or shower is rectifying this problem and there is simply no time left to rectify to literally live. Technology is literally ruining my quality of life. Does ANYONE have any expertise in this area as none of the above companies can help and just tell me to get new equipment. I work 400 hours a day so I clearly can't afford new equipment.

Re: New Spectrum router...unable to connect to google home, wyze camera, molekule air purifier

ByronP — Fri, 29 Mar 2024 18:23:46 GMT

Hi lalalady,

Thank you for chime in this concern. Sorry for the inconvenience connecting your devices.

To better assist you on our end which type of devices do you try to connect with your Google Home App in order to troubleshoot on this.

Regards,

Byron

topic Re: New Spectrum router...unable to connect to google home, wyze camera, molekule air purifier in Speakers and Displays

New Spectrum router...unable to connect to google home, wyze camera, molekule air purifier

Re: New Spectrum router...unable to connect to google home, wyze camera, molekule air purifier