https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/55962#M10995 <P>Hi Heitkamper and Dshmbb352,</P><P>Have you tried the following:&nbsp;</P><P>1. use another outlet</P><P>2. factory reset your device? unplug it , press the volume button and plug it back in, a message will pop up and wait for the countdown to complete. Do not release the button until the countdown completes.&nbsp;</P><P>&nbsp;</P><P>Good that your device is still showing the colored dots mine just show a gray screen with the G logo and nothing happens. If you tried both and still get the G logo or black screen, I suggest you contact Google support and see what your options are. I am shipping mine back today and they will provide me a replacement.&nbsp;</P><P>Good luck.</P><P>Troy</P><P>&nbsp;</P> Fri, 03 Dec 2021 17:01:04 GMT troysp 2021-12-03T17:01:04Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/55702#M10953 Fri, 03 Dec 2021 03:22:16 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/55702#M10953 Dshmbb352 2021-12-03T03:22:16Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/55744#M10956 <P>Happening to my google nest hub as well, I just moved it to another location and when I plugged it back it is just showing a gray G screen. Tried to hard reset, &nbsp;change outlet with no dice. what is going on?&nbsp;</P> Fri, 03 Dec 2021 04:54:42 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/55744#M10956 troysp 2021-12-03T04:54:42Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/55909#M10989 <P>Same here. Woke up yesterday to Nest hub blank screen. UNplugged/REplugged, got grey "G" screen, then four colored dots followed by the bootup tones, then the color "G" screen. But it sticks there for 30 seconds and then goes dead (blank screen). I tried multiple times to do factory reset (holding vol up and down) but Hub will not reset. If you run into this problem and find a solution, please post. I will do the same.</P> Fri, 03 Dec 2021 15:24:10 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/55909#M10989 Heitkamper 2021-12-03T15:24:10Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/55962#M10995 <P>Hi Heitkamper and Dshmbb352,</P><P>Have you tried the following:&nbsp;</P><P>1. use another outlet</P><P>2. factory reset your device? unplug it , press the volume button and plug it back in, a message will pop up and wait for the countdown to complete. Do not release the button until the countdown completes.&nbsp;</P><P>&nbsp;</P><P>Good that your device is still showing the colored dots mine just show a gray screen with the G logo and nothing happens. If you tried both and still get the G logo or black screen, I suggest you contact Google support and see what your options are. I am shipping mine back today and they will provide me a replacement.&nbsp;</P><P>Good luck.</P><P>Troy</P><P>&nbsp;</P> Fri, 03 Dec 2021 17:01:04 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/55962#M10995 troysp 2021-12-03T17:01:04Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/64180#M12154 <P>Same issue here on my device.</P> Wed, 15 Dec 2021 22:36:42 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/64180#M12154 Mittenspin 2021-12-15T22:36:42Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/70293#M13132 <P>Same issue for me, hard reset does nothing.&nbsp;</P> Sun, 26 Dec 2021 07:32:18 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/70293#M13132 slowslowguy 2021-12-26T07:32:18Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/73786#M13763 <P>Same issue.&nbsp;</P> Fri, 31 Dec 2021 18:54:36 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/73786#M13763 Lectramossa 2021-12-31T18:54:36Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/73809#M13769 <P>Hello,&nbsp;</P><P>I posted something to try a month ago in this thread, have you tried it? Posting it again below.</P><P>-----------------------------------------------</P><P>Have you tried the following:&nbsp;</P><P>1. Uplug and use another outlet</P><P>2. Factory reset your device? Unplug it , press the volume button and plug it back in, a message will pop up and wait for the countdown to complete. Do not release the button until the countdown completes.&nbsp;</P><P>Mine just show a grey screen with the G logo and nothing happens. If you tried both options and still get the G logo or black screen, I suggest you contact Google support (via chat) and see what your options are. G support will walk you through the same option I gave above and will ask you to take a video and sent it to them via email so make sure you are on a desktop/laptop when doing the chat so you can have your phone handy to capture video and pictures to send the email. Anyways, G support provided me with the instructions on how to send it back and have received the replacement.&nbsp;</P><P>Good luck.</P><P>Troy</P> Fri, 31 Dec 2021 20:45:36 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/73809#M13769 troysp 2021-12-31T20:45:36Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/78720#M14560 <P>I’ve done these steps and mine is stuck as well on a gray reboot screen with the Google “G” stuck on the screen. How did everyone fix???</P><P>&nbsp;</P> Fri, 07 Jan 2022 23:58:23 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/78720#M14560 Cnasty 2022-01-07T23:58:23Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/78833#M14576 <P>I have the same issue, is there a solution?&nbsp;</P> Sat, 08 Jan 2022 05:22:26 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/78833#M14576 MJR 2022-01-08T05:22:26Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/78836#M14577 <P>Only RMA</P> Sat, 08 Jan 2022 05:38:39 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/78836#M14577 slowslowguy 2022-01-08T05:38:39Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/80958#M14931 <P>I am having the same issue. Is there a solution?</P> Tue, 11 Jan 2022 11:11:06 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/80958#M14931 pergentino 2022-01-11T11:11:06Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/81905#M15066 <P>Same issue. Put into recovery mode and reset. NO joy.</P><P>Is there a fix for this?????</P><P>&nbsp;</P><P>Sean</P><P>&nbsp;</P> Wed, 12 Jan 2022 13:43:08 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/81905#M15066 sgilbride 2022-01-12T13:43:08Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/81942#M15070 <P>I suspect that after recovery and factory reset, it's impossible to fix it, as the device is not connected to a network anymore. <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P><P><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/556">@User123456</a>&nbsp; should provide a solution for it.</P> Wed, 12 Jan 2022 14:36:10 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/81942#M15070 pergentino 2022-01-12T14:36:10Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/82107#M15090 <P>Yeah I agree, it's best to quickly do the RMA to avoid the disruption.&nbsp;</P> Wed, 12 Jan 2022 18:22:20 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/82107#M15090 slowslowguy 2022-01-12T18:22:20Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/87812#M16049 <P>My device it stuck on a grey "G" screen. Tried several troubleshooting ideas... no luck. They need to fix this.</P> Wed, 19 Jan 2022 22:29:42 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/87812#M16049 ZooFett 2022-01-19T22:29:42Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/91719#M16608 <P>Some problem of the others. Grey screen with G. Hard reset with no success. And now? <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/556">@User123456</a></P> Tue, 25 Jan 2022 11:55:20 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/91719#M16608 Maurizio80 2022-01-25T11:55:20Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/93986#M16962 <P>Same issue as everybody here.</P> Thu, 27 Jan 2022 21:07:38 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/93986#M16962 wilberthuh 2022-01-27T21:07:38Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/95805#M17349 <P>I have tried the factory reset, have left it unplugged overnight, and have moved it to different outlets. &nbsp;No luck.&nbsp;</P> Mon, 31 Jan 2022 03:26:43 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/95805#M17349 Awoodland2 2022-01-31T03:26:43Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/95809#M17353 <P>Hi guys, just contact Google support to see it can be replaced. I did it and I will receive a new one. Good luck!</P> Mon, 31 Jan 2022 03:33:14 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-is-stuck-with-a-gray-screen-and-a-G-Is-there-anything-I-can-do-to/m-p/95809#M17353 pergentino 2022-01-31T03:33:14Z