topic Re: Doesn't play certain news program for a month (Japanese) in Speakers and Displays

Doesn't play certain news program for a month (Japanese)

misterU — Mon, 18 Mar 2024 12:37:15 GMT

My Hub stopped to play a certain news program since Feb 1st.

For the first week or so, it just kept playing old news (that of Jan 31st).

Then it stopped to play the program altogether.

The news program is Nikkei Denshiban News, a Japanese one. The program is still on the Home app.

Similar problem occurred several times in the past. Sometimes it's fixed in a couple of days, but not this time.

Does anyone have any idea to fix it?

Btw, I tried the factory reset and it did no good. Also, same problem is happening with Home mini, the other device I have.

Thank you in advance.

Best regards.

Re: Doesn't play certain news program for a month (Japanese)

jp3 — Mon, 18 Mar 2024 17:31:51 GMT

Same sort of issue here. I have a few news sources queued on a morning routine. At some point The Daily from NYT would repeat the same episode every day. Now the routine just skips it. I’ve tried deleting and reinstalling the program but nothing works. And now casting and speaker group aren’t working again. I used to fix it for a few days by rebooting my phone but that doesn’t work anymore. I’m not happy about choosing Google over Alexa at this point.

Re: Doesn't play certain news program for a month (Japanese)

ByronP — Mon, 18 Mar 2024 18:20:09 GMT

Hi misterU,

Thanks for posting. I’m sorry that Google Home isn’t playing the current news; great troubleshooting so far. You can also give these steps a try:

Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
Open the Google Home app .
Tap your account.
Verify that the Google Account shown is the one linked to your Google device. If correct, tap to close the account window. To switch accounts, tap the dropdown icon , then tap another account or Add another account.
Tap Settings Google Assistant Manage all Assistant settings News.
Add, remove, or reorder news sources.

Also, you can check your Digital Wellbeing settings. To check if the news was blocked.

Let me know if this post was helpful.

Regards,

Byron.

Re: Doesn't play certain news program for a month (Japanese)

misterU — Tue, 19 Mar 2024 13:00:10 GMT

Hi jp3,

It seems we are having the same issue.

I really understand what you feel. If only there is a smart speaker which can play music I got, I'd throw away my Hub and Google mini.

Best regards,

Re: Doesn't play certain news program for a month (Japanese)

misterU — Tue, 19 Mar 2024 13:01:41 GMT

Hi perezjacinto,

I've already tried what you suggested.

So here I am, trying to find something else which could be helpful.

Best regards,

Re: Doesn't play certain news program for a month (Japanese)

Obedv — Tue, 19 Mar 2024 15:55:59 GMT

Hi there!

Thanks for reaching out. I'm sorry these steps have not worked. Another way to make it work would be following these steps to solve this inconvenience.

Based on the device you have, here I attach the following troubleshooting to guide you in the best way to do the Factory Reset and fix this situation.

Keep us posted. We're happy to help.

Regards,

Obed

Re: Doesn't play certain news program for a month (Japanese)

ByronP — Wed, 20 Mar 2024 16:06:13 GMT

Hi misterU,

Thanks for letting me know. I'm sorry that the previous steps didn't work. Have you tried to do the additional steps that were posted before? If they still do not work, we need to try some other options.

Please fill out this form so we can reach you to further assist with your concern.

Regards,

Byron

Re: Doesn't play certain news program for a month (Japanese)

misterU — Fri, 22 Mar 2024 23:38:13 GMT

Hi perezjacinto,

I mentioned in the first post that I tried the factory reset.

As for the Digital Wellbeing settings, there was no settings as I never used the function.

I suppose this leaves me the option of filling out the form you mentioned. I'll try it later.

Best regards,

Re: Doesn't play certain news program for a month (Japanese)

jp3 — Sat, 23 Mar 2024 20:42:20 GMT

Mysteriously fixed itself yesterday. Played The Daily right in the queue as it is supposed to do. Hope it happens for you too--

Re: Doesn't play certain news program for a month (Japanese)

misterU — Tue, 26 Mar 2024 12:50:51 GMT

Hi jp3,

Glad that yours is OK now. No such luck on my side...

By the way, how long did the issue last on your device?

Best regards,

Re: Doesn't play certain news program for a month (Japanese)

ByronP — Fri, 29 Mar 2024 21:11:34 GMT

Hi misterU,

Thanks for posting. I just want to know if you already filled out the form so we can reach out to you soon.

Let me know once it is done.

Regards,

Byron

Re: Doesn't play certain news program for a month (Japanese)

misterU — Sun, 31 Mar 2024 12:46:11 GMT

Hi perezjacinto,

I've completely forgotten to fill out the form.

I just filled out the form before I forget to do so again.

Best regards,

Re: Doesn't play certain news program for a month (Japanese)

jp3 — Sat, 06 Apr 2024 17:34:56 GMT

about a month -- hope your issue can be resolved quickly

Re: Doesn't play certain news program for a month (Japanese)

misterU — Thu, 11 Apr 2024 11:07:46 GMT

Hi jp3,

It's more than 2 months for me, and nothing's improve so far.

If anything, my Hub got worse. I'm considering to share the new issue I'm having for the past several days to ask for some advice.

Regards,