topic Re: Stops playing music after a couple of tracks (only when shuffling) in Speakers and Displays

Stops playing music after a couple of tracks (only when shuffling)

misterU — Fri, 01 Mar 2024 12:24:28 GMT

For the past few days, my Hub started to stop playing music after a couple of tracks, even though the playlists have more than a couple of tracks.
It looks the problem happens only when I command my Hub to shuffle the playlist.
(Both "Shuffle <playlist>" and "Play <playlist>" -> "Shuffle.")
Did anyone have the same problem and solve it?

- I've been using YTMusic and I always play the music I uploaded.
- I haven't changed any settings on the Home app recently.
- I've never experienced the problem since I started to use Home mini(1st Gen)/Nest Hub(2nd Gen).

BTW, my Hub doesn't play uploaded music when I command with the name of artist or album for the last several months. Instead, it now plays music or movie on the YTM or YT which isn't what I uploaded (with commercials, and it's quite annoying).
So I had to make playlists. Now even the playlists aren't really working anymore.
I paid for the device, and Google's been making the product less and less convenient. WTH is Google doing?

Re: Stops playing music after a couple of tracks (only when shuffling)

Nct16 — Mon, 04 Mar 2024 21:50:26 GMT

I'm having the same issue.

Re: Stops playing music after a couple of tracks (only when shuffling)

Juni — Fri, 08 Mar 2024 14:18:01 GMT

Hi folks,

I apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. Try the factory reset; this erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out the article below to know more about it.

Factory reset Google Nest or Home speakers or displays

Regards,

Juni

Re: Stops playing music after a couple of tracks (only when shuffling)

misterU — Sun, 10 Mar 2024 12:45:48 GMT

Hi Juni,

I didn't expect the factory reset to be effective. But as you mentioned it, I tried it anyway.

The result : Executing the factory reset had no effect on the matter.

It just made me more frustrated.

Regards,

Re: Stops playing music after a couple of tracks (only when shuffling)

paulthiggins — Mon, 11 Mar 2024 11:58:50 GMT

I am having this same issue, I have tried a factory reset but it is still happening. This behaviour has started within the last week or two, it only happens when I shuffle a playlist.

Re: Stops playing music after a couple of tracks (only when shuffling)

paulthiggins — Mon, 11 Mar 2024 12:21:03 GMT

Hi again, some further information to help debug this issue - it seems to stop playing when the randomly selected song (issue only happens when I "shuufle") happens to be the last song in my playlist. I hope that helps,

Re: Stops playing music after a couple of tracks (only when shuffling)

misterU — Mon, 11 Mar 2024 21:51:39 GMT

Hi paulthiggins,

Yes, we got the same issue.

And yes, you are right. I confirmed that when the hub finishes playing the track which is the last one in the playlist, it stops playing.

I just hope with your discovery, Google fixes the problem soon.

Best,

Re: Stops playing music after a couple of tracks (only when shuffling)

Nct16 — Mon, 11 Mar 2024 21:56:24 GMT

My issue doesn't always involve the last song. It has happened that way but not always.

Re: Stops playing music after a couple of tracks (only when shuffling)

misterU — Wed, 13 Mar 2024 11:50:48 GMT

Hi guys,

Is the issue solved? I've been shuffling several playlists on my Hub today and there is no termination so far.

Maybe Googled identified the problem and fixed it?

Best,

Re: Stops playing music after a couple of tracks (only when shuffling)

Nct16 — Wed, 13 Mar 2024 16:09:09 GMT

My playlist will either end or just get stuck playing 2 songs still as of last night

Re: Stops playing music after a couple of tracks (only when shuffling)

misterU — Fri, 15 Mar 2024 22:47:02 GMT

Hmm... Mine's almost always works fine.

In the last 2 days, the issue just occurred once.

Best,

Re: Stops playing music after a couple of tracks (only when shuffling)

Juni — Wed, 20 Mar 2024 16:41:15 GMT

Hi folks,

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.

Best,

Juni

Re: Stops playing music after a couple of tracks (only when shuffling)

paulthiggins — Thu, 21 Mar 2024 10:17:04 GMT

Thanks, I have filled out that form. Just FYI, currently, a shuffled playlist seems to just cycle through the same 3 or 4 songs, which is different behaviour to before.

Re: Stops playing music after a couple of tracks (only when shuffling)

misterU — Fri, 22 Mar 2024 23:46:04 GMT

Hi paulthinggings,

I experienced the same issue once. But it occurred just once.

Otherwise, there is no shuffling problem on my Hub for a week. So I suppose I wouldn't bother filling out the form.

Best,

Re: Stops playing music after a couple of tracks (only when shuffling)

paulthiggins — Mon, 15 Apr 2024 10:21:37 GMT

Hi, just to confirm, I am still having this issue as of 15th Apr 2024 - repeats a small number of songs from my playlist.
Regards,

Paul

Re: Stops playing music after a couple of tracks (only when shuffling)

sicsacol — Thu, 25 Apr 2024 17:48:19 GMT

Hi paulthiggins,

Thanks for posting. Sorry for the delay.

I've reviewed your case and see that you've already submitted the form. My team is working on it. Please keep an eye on your email, as someone from my team will contact you shortly to help.

I really appreciate your patience and your effort trying to resolve this issue. Feel free to reply with any further comments.

Cheers,

Jonathan