topic Re: Google Hub Gen 2 Unable to See 5GHz Wifi in Speakers and Displays

Google Hub Gen 2 Unable to See 5GHz Wifi

fookyuanloh — Sun, 31 Dec 2023 06:07:42 GMT

1. Unable to see my 5GHz or any other 5GHz networks

2. Attempt to switch of CH 36 on 5GHz WiFi, still unable to see on the network list

3. Tried to select "Other Networks" and manually key in my 5GHz SSID, still the same

4. Attempted various auth method as well - Open, WPA, WPA2 and WPA3 - still the same unable to connect

Nest Hub has been updated to the latest version of the firmware - 14.20230831.4.72

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

fookyuanloh — Sun, 31 Dec 2023 06:09:31 GMT

To add on, my 5GHz WiFi network has no issues:

a. My other Nest Mini is connecting fine to the 5GHz network

b. Amazon echo devices works fine

c. Laptops, mobile phones etc are all fine on 5GHz

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

Alex_S — Wed, 03 Jan 2024 19:00:32 GMT

Hi fookyuanloh,

I’m sorry to hear about the trouble you’re experiencing during setup. Try doing the steps below:

Reboot your router. Unplug it for 2 minutes.
Forget and reconnect your phone to the Wi-Fi.
Uninstall and reinstall the Google Home app > Log in.
Move your Google Nest Hub 2nd gen closer to the router.
Factory reset your Google Nest Hub 2nd gen and then try to do the setup process again.

Regards,
Alex

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

fookyuanloh — Thu, 04 Jan 2024 01:34:06 GMT

Hi Alex,

Done that before. No positive signs.

I have already:

1. Different SSID for 2.4GHz and 5GHz

2. Factory reset both Nest Hub and router

3. Nest Hub is at the same location, next to router

4. UPnP, IGMP enabled

5. IPv6 disabled

6. Used a different router

7. Used my cellphone as another 5GHz hotspot

Both item 6 & 7, I am still unable to see the 5GHz Wifi SSID during config, and attempt to manually key in SSID (Other networks during config) but still failed to connect.

Advise please.

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

Alex_S — Thu, 04 Jan 2024 16:22:25 GMT

Hi there,

I see. We appreciate your efforts in taking those steps. What country are you in?

Best,
Alex

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

fookyuanloh — Fri, 05 Jan 2024 01:05:38 GMT

I'm based in Malaysia

The Nest Hub was purchased in Japan

Is there a restriction on JP based nest hubs on 5GHz wifi?

My router runs on CH36 for 5GHz, which technically is allowed in JP or MY

Don't think the channel would the issue, but would like to hear some advise

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

Alex_S — Sat, 06 Jan 2024 17:39:10 GMT

Hello fookyuanloh,

Thanks for the information. I want to confirm: can your Google Nest Hub 2nd gen discover and connect to 2.4 GHz? Japan is one of the countries where 5 GHz isn’t supported on some Google Nest devices. Is your router running DD-WRT firmware? Try to change the wireless mode setting to "mixed" and change the DNS server to 8.8.8.8 and 8.8.4.4, then set up your Google Nest Hub again.

Warmly,
Alex

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

fookyuanloh — Sun, 07 Jan 2024 04:57:36 GMT

1. Router is an Asus GT-AX6000

2. 5GHz running in Auto mode - option available are Auto, AX only, N/AC/AX mixed, Legacy

Are you suggesting me to run on N/AC/AX mixed?

3. My DNS setting are already on 8.8.8.8 and 8.8.4.4, plus 1.1.1.1 and 1.0.0.1 as backup

In what sense that 5GHz is unsupported in JP?

Router are sold with 5GHz in JP, so why isn't that supported on Nest Hub Gen 2?

Find your comment on 5GHz unsupported seems to be a Google's choice or firmware rather than a regulatory thing

Laptops and other devices - btw I've also tested a Nest Mini Gen 2 in JP to run in 5GHz, and it works !!??

Anyway I've tried all the above/suggestion from you, still negative

Unable to see the 5GHz WiFi during the re-setup phase - ie: I've factory reset the device and tried to re-connect back

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

Alex_S — Tue, 09 Jan 2024 16:29:52 GMT

Hello again,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Thanks,
Alex

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

fookyuanloh — Wed, 10 Jan 2024 01:04:54 GMT

Form filled & submitted.

Please assist accordingly

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

Alex_S — Thu, 11 Jan 2024 18:14:55 GMT

Hey there,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Cheers,
Alex

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

fookyuanloh — Wed, 17 Jan 2024 16:02:23 GMT

Any updates?

Nobody has contacted me so far

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

Alex_S — Wed, 17 Jan 2024 18:54:25 GMT

Hey fookyuanloh,

I’ll send a follow-up to the team and update you soon.

Kind regards,
Alex

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

fookyuanloh — Tue, 23 Jan 2024 02:54:07 GMT

The support team is asking me to perform factory reset, which i have done a dozen times.

Not only on the Nest Hub, even my router has been reset to factory defaults

Cant they go thru the details we have done so far can provide a better suggestion?

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

Princesss — Tue, 06 Feb 2024 16:02:33 GMT

Hello fookyuanloh,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

neky — Wed, 07 Feb 2024 12:59:41 GMT

He did that already, and is not the only one having that issue, I have 3 nest hubs with the same issues, while nest minis and google home minis have no issue connecting to the same network, I am in EU region, and devices purchased are from EU, while some google homes are from US, but they all work flawlessly. Not to mention 2.4ghz connection breaks from time to time, causing disruption to music playing in my whole home, minis never lose connection this way, but nest hubs do it all the time, it's a well documented issue on reddit 2 years old, however still not solved.

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

fookyuanloh — Wed, 07 Feb 2024 13:05:46 GMT

Thanks Neky !!

I guess this is a known issue - and this is NOT A REGIONAL ISSUE

EU units have the same, JP as well

I don't know where/who else have the same issue.

Google has to own up to this issue.

Personally I don't think it is a hardware issue, more of a firmware/Fuschia OS issue.

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

fookyuanloh — Thu, 15 Feb 2024 15:42:16 GMT

Any updates?

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

Anthonyplace — Sun, 18 Feb 2024 18:48:28 GMT

HI, just wondering if you got anywhere with this my nest hub max is exactly the same will not connect to 5ghz wifi cant even see the network

It has been connected to the 5ghz since 2020

Re: Google Hub Gen 2 Unable to See 5GHz Wifi

fookyuanloh — Sun, 18 Feb 2024 22:22:57 GMT

No progress

Still the same, just won't connect to a 5GHz wifi