Nest Audio can't be detected on Google Home + can't factory reset

Sudithefats — Sat, 27 Apr 2024 16:44:58 GMT

The Nest Audio powers up ok. The four moving dots indicate it's ready for pairing (I think?) but it just cannot be found using Google Home (Android phone).

I've tried:

- factory reset method 1: doesn't respond to finger on the top-middle

- factory reset method 2: after plugging it back for the 10th time, it just boots up like usual and the four dots start to move

- packed it away and ignored it for six months. Tried connecting it again, didn't work; tried factory reset both methods again, didn't work

- looked at and tried the advice in other threads in this forum, such as the ones about factory reset using two phones

- set up another new Nest Audio (we just happened to have one on hand) and there was absolutely no issues with connecting that other Nest to Google Home

Help...did I get a dud?

It's a gift from my employer, so I don't even know when and which store it was bought. I only know it was manufactured in Dec 2021 and bought most likely somewhere in Singapore.

Re: Nest Audio can't be detected on Google Home + can't factory reset

maedacortez — Tue, 30 Apr 2024 17:34:02 GMT

Hi Sudithefats,

Thanks for reaching out. I understand that your Nest Audio device isn't connecting to the app, even though you've tried some troubleshooting steps. I'm here to help!

Here's a link that will help you: Can't Find Google Nest or Home Device. This link provides advice and troubleshooting steps to get your Nest Audio connected.

I hope this helps! Please let me know if you have any further questions.

Regards,

Manuel

topic Nest Audio can't be detected on Google Home + can't factory reset in Speakers and Displays

Nest Audio can't be detected on Google Home + can't factory reset

Re: Nest Audio can't be detected on Google Home + can't factory reset